POR (PHENG) THAO

• Work alongside sales team to secure timely execution of order shipments.
• communication among warehouses across different states to fulfill shortages and daily fulfillment orders.
• Monitored daily operations, ensuring efficiency, accuracy and compliance with policies and procedures.
• Coordinated the implementation of new processes and systems to improve overall operations.
• Identified and addressed issues during production and delivery cycles to ensure smooth operations.
• Managed team members to ensure daily orders were pulled, packed, and shipped on the same day.
• Implemented process improvements to enhance efficiency in warehouse operations.
• Assisted in training new staff on operational best practices and safety protocols.
• Monitored weekly inventory levels to prevent stock shortages and supply.
• Coordinated with suppliers to secure on-time delivery of supplies.
• Evaluated performance to identify areas for operational enhancement.
• Reviewed employee performance regularly providing feedback to help them reach full potential.
• hands-on coaching to ensure comprehension of daily tasks
• Manage all operations within department, including order picking, packing, shipping, and kitting functions.
• collaborate with IT department to ensure computers operate efficiently at full speed with minimal downtime.
• Led daily meetings with staff members to identify areas of focus, cover policy changes and facilitate positive communication.
• Designed standard operating procedures to streamline workflow and improve operational efficiency.
• Oversee time clock management for all employees using Paylocity for timing adjustments, vacation tracking, and sick leave administration to align work schedules with daily operations.

Supervised daily operations of team of 12, ensuring alignment with distribution objectives.

• Supervised daily operations to ensure team efficiency and productivity.
• Led team through coaching and mentoring, fostering motivation to achieve operational goals.
• Coordinated inventory management to optimize stock levels and reduce shortages.
• Performed daily inventory counts to ensure proper stock management.
• Trained new employees on company policies and operational procedures.
• Directed the maintenance and repair of all distribution equipment to ensure safe operations.
• Resolved conflicts between customers, suppliers, vendors, and employees in a professional manner.
• Inspected parts and processed daily returns to maintain product quality before restocking.
• Schedule freight truck on daily basis using TMS Freight.
• interface with upper-level management on daily activities
• daily inbound postings and adjustments for accurate inventory.

• Oversaw daily warehouse operations and managed team workflows.
• Trained new employees on safety protocols and equipment usage.
• Performed daily cycle counts to ensure accurate inventory levels.
• Used computer and company software to enter shipment and inventory records.
• Investigated discrepancies in inventory counts in order to resolve any discrepancies quickly.
• Operated forklifts, pallet jacks and variety of warehouse mechanical equipment according to safe operating standards.
• Addressed customer service issues related to orders on a daily basis.
• Reviewed work orders before starting work to determine necessary materials and meet deadlines.
• Organized warehouse space by rearranging products on shelves, racks and bins according to size, weight, type and other specifications.

• Operated warehouse equipment for efficient material handling.
• Labeled containers correctly for product identification purposes.
• Sorted and organized incoming shipments, ensuring timely distribution.
• Collaborated with team members to streamline workflow and meet deadlines.
• Packaged products securely for outgoing shipments to prevent damage during transport.
• Assisted in training new associates on warehouse procedures and safety protocols.
• Packed and labeled merchandise to prepare for loading and shipment to customers.
• Used pallet jacks to move items to and from warehouse locations.
• Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
• Kept shelves, workstations and pallet areas neat and tidy to maintain a safe work environment.
• Loaded and unloaded materials from trucks using forklifts and pallet jacks.
• Arranged products in designated staging areas, facilitating efficient loading.
• Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.