Phelyna Souza
Newark
Summary
Dynamic professional with extensive hands-on experience in affordable housing, adept at navigating complex challenges. Strong problem-solving abilities and a proactive approach to new tasks drive success in diverse environments. Recognized for adaptability, creativity, and a results-oriented mindset that consistently delivers impactful outcomes. Committed to making meaningful contributions that advance organizational goals and foster community development.
Overview
12
12
years of professional experience
Work History
Leasing & Occupancy Specialist
Charities Housing
05.2025 - Current
- Communicated effectively with owners, residents, and on-site associates.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Collected and maintained careful records of rental payments and payment dates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Coordinated appointments to conduct interviews for vacant units.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Kept properties in compliance with local, state, and federal regulations.
- Generated professional networks by engaging in professional, industry and government organizations.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Sr. Community Manager
Midpen Housing
07.2014 - 04.2025
- Oversee compliance with affordable housing regulations, including tax credit compliance and rental assistance programs
- Manage contract and lease negotiations, ensuring compliance with legal and ethical standards
- Enhance tenant relations and satisfaction through effective communication and program implementation.
- Analyzed performance metrics to continuously refine content strategy, optimizing reach and engagement levels.
- Organized successful community events that fostered networking opportunities and increased member satisfaction.
- Built strong relationships with key influencers, contributing to the growth of the community''s reach and reputation.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
Leasing Consultant
FPI Management
09.2013 - 07.2014
- Assisted in the compliance of housing programs, promoting understanding of tenant rights and responsibilities
- Managed contracts and lease negotiations to uphold fair housing practices and standards.
- Distributed and followed up on tenant renewal notices.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Greeted clients, showed apartments, and prepared leases.
Education
Certification -
Tax Credit Specialist
Certification -
Certified Occupational Specialist
01-2018
Certification -
Certified Loan Processor
05.2009
High School Diploma -
Westmont High School
06-2004
Skills
- Asset management
- Resident relations
- Compliance monitoring
- Income verification
- Communication
- Tenant relations
- Written communication
- Financial budgeting and reporting
- Organizational skills
Languages
English
Timeline
Leasing & Occupancy Specialist
Charities Housing
05.2025 - Current
Sr. Community Manager
Midpen Housing
07.2014 - 04.2025
Leasing Consultant
FPI Management
09.2013 - 07.2014
Certification -
Certified Occupational Specialist
Certification -
Certified Loan Processor
High School Diploma -
Westmont High School
Certification -
Tax Credit Specialist
Leadership Experience
- Results-driven leader with over ten years of experience mentoring teams and fostering a culture of compliance and accountability.
- Proven ability to lead initiatives aimed at enhancing operational efficiency and tenant satisfaction.
- Strong communication and problem-solving skills, enabling effective collaboration across departments.
References
Available upon request.