Summary
Overview
Work History
Education
Skills
Languages
Timeline
Leadership Experience
References
Generic

Phelyna Souza

Newark

Summary

Dynamic professional with extensive hands-on experience in affordable housing, adept at navigating complex challenges. Strong problem-solving abilities and a proactive approach to new tasks drive success in diverse environments. Recognized for adaptability, creativity, and a results-oriented mindset that consistently delivers impactful outcomes. Committed to making meaningful contributions that advance organizational goals and foster community development.

Overview

12
12
years of professional experience

Work History

Leasing & Occupancy Specialist

Charities Housing
05.2025 - Current
  • Communicated effectively with owners, residents, and on-site associates.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Collected and maintained careful records of rental payments and payment dates.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Coordinated appointments to conduct interviews for vacant units.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Kept properties in compliance with local, state, and federal regulations.
  • Generated professional networks by engaging in professional, industry and government organizations.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Sr. Community Manager

Midpen Housing
07.2014 - 04.2025
  • Oversee compliance with affordable housing regulations, including tax credit compliance and rental assistance programs
  • Manage contract and lease negotiations, ensuring compliance with legal and ethical standards
  • Enhance tenant relations and satisfaction through effective communication and program implementation.
  • Analyzed performance metrics to continuously refine content strategy, optimizing reach and engagement levels.
  • Organized successful community events that fostered networking opportunities and increased member satisfaction.
  • Built strong relationships with key influencers, contributing to the growth of the community''s reach and reputation.
  • Worked with maintenance staff to complete timely repairs and enhancements.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.

Leasing Consultant

FPI Management
09.2013 - 07.2014
  • Assisted in the compliance of housing programs, promoting understanding of tenant rights and responsibilities
  • Managed contracts and lease negotiations to uphold fair housing practices and standards.
  • Distributed and followed up on tenant renewal notices.
  • Collected monthly rent payments and other fees, always properly recording, and processing money.
  • Greeted clients, showed apartments, and prepared leases.

Education

Certification -

Tax Credit Specialist

Certification -

Certified Occupational Specialist
01-2018

Certification -

Certified Loan Processor
05.2009

High School Diploma -

Westmont High School
06-2004

Skills

  • Asset management
  • Resident relations
  • Compliance monitoring
  • Income verification
  • Communication
  • Tenant relations
  • Written communication
  • Financial budgeting and reporting
  • Organizational skills

Languages

English

Timeline

Leasing & Occupancy Specialist

Charities Housing
05.2025 - Current

Sr. Community Manager

Midpen Housing
07.2014 - 04.2025

Leasing Consultant

FPI Management
09.2013 - 07.2014

Certification -

Certified Occupational Specialist

Certification -

Certified Loan Processor

High School Diploma -

Westmont High School

Certification -

Tax Credit Specialist

Leadership Experience

  • Results-driven leader with over ten years of experience mentoring teams and fostering a culture of compliance and accountability.
  • Proven ability to lead initiatives aimed at enhancing operational efficiency and tenant satisfaction.
  • Strong communication and problem-solving skills, enabling effective collaboration across departments.

References

Available upon request.
Phelyna Souza