Phelicia Lacerte

• Worked directly with clients in personal homes to achieve clean organized places.
• Visited residential properties and repaired homes for clients' arrival.
• Utilized personal and professional networks to identify, acquire and manage new clients.

• Achieved cleaned residential homes and businesses by attending cleaning appointments through the Handy app.
• Entered details such as payments, account information and call logs into the computer system.
• Copied, logged and scanned supporting documentation.
• Worked directly with clients in home through email and text to achieve appointments for home and office cleans.

• Developed and updated organized Lordco customers information into databases to handle customer purchases and data.
• Supported customer needs by fielding diverse questions about issues such as available merchandise, current prices and upcoming company changes.

• Worked directly with renovations contractors to achieve the updated BC Faries.

• Wrote sales contracts for orders obtained and submitted orders for processing.
• Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
• Maintained current knowledge of all evolving changes in the vector Marketing  marketplace.
• Created sales contacts with on- and off-premise accounts.
• Coordinated with vector marking and vendors to ensure timely delivery of Cut-Co Cutlury.

• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Handled diverse range of customer service, pick orders and packed for shipping.

• Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

• Assisted customers with selecting and customizing available items based on individual requirements.

• Delivered food promptly, ensuring customer satisfaction and adherence to delivery protocols.
• Navigated efficiently using GPS technology to optimize delivery routes and minimize delays.
• Communicated effectively with customers regarding order status and any potential issues.
• Maintained vehicle cleanliness and functionality, prioritizing safety in daily operations.

Obtained multiple houses and properties that were being rented out and I was managing the move ins and move outs. Cleaning and restocking items required.

• Organized community health events to promote wellness initiatives and enhance participation.
• Collaborated with local organizations to coordinate resources and support for community programs.
• Developed promotional materials using Adobe Creative Suite to increase event visibility and engagement.
• Assisted in managing event logistics, ensuring smooth operations and participant satisfaction.
• Trained volunteers on event procedures, fostering teamwork and effective execution of activities.
• Evaluated potential venues based on budget constraints, accessibility requirements, and suitability for specific event types.
• Coordinated schedules and timelines for events.
• Brainstormed and implemented creative event concepts and themes.
• Coordinated travel and accommodations for event attendees.
• Researched and identified new vendors and suppliers to obtain competitive pricing.

• Provided exceptional customer service by responding promptly to inquiries and resolving issues efficiently.
• Assisted customers with product selection, ensuring informed decisions and satisfaction.
• Utilized point-of-sale systems to process transactions accurately and manage inventory levels.
• Collaborated with team members to enhance workflow and improve overall service delivery.
• Monitored customer feedback to identify areas for improvement in service quality.
• Trained new staff on customer service protocols and company policies for consistent support delivery.
• Educated customers on product features, benefits, and usage for optimal experience.
• Participated in training programs to enhance product knowledge and customer service skills.
• Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.