Farrell Julius
Client Success Manager
Toronto,ON
Summary
I am a customer success specialist and account manager with over three years of experience in fostering strong connections and ensuring customer satisfaction.
My key strength lies in effective communication and cultivating positive relationships with both customers and vendors to drive mutual success.
I am passionate about analyzing, solving problems, leading teams, bridging gaps, and building lasting relationships that pave the way for growth and achievement.
Above all, I value creating a fun, collaborative, inclusive, and authentic environment in everything I do!
Overview
9
9
years of professional experience
1
1
Certification
Work History
Onboarding / Client Success Manager
Mission Control Noc & Helpdesk Services
Toronto, ON
05.2021 - Current
- Communicate well with clients through phone calls and online meetings to maintain satisfaction and bridge any gaps.
- Work in tandem with clients to cultivate and implement strategic processes, offering vital tools to promote success.
- Align with teams in other departments to create offerings, meeting the needs of lucrative clients.
- Enhance designs, product implementations, and service transformations by conveying feedback from customers and personal experience.
- Demonstrate and explained product features and benefits to overcome customer objectives.
- Meet with customers to discuss best practices and drive outcomes.
- Train and mentored new team members to promote productivity, accuracy, and friendly customer service.
- Successfully handle a portfolio of over 100 MSP clients
- Streamline integration of new partners
Store Sales Specialist
Dulux Paints PPG Architectural Coatings
Waterloo, ON
04.2018 - 05.2021
- Educated customers on product features and technical details to highlight benefits.
- Gave top-notch service to everyone in order to provide ample sales opportunities.
- Developed key customer relationships to increase sales.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
Sales Specialist
Greenlife waters
Waterloo, ON
05.2016 - 09.2018
- Upsold product accessories and warranties to bolster revenues on each sale.
- Assessed customer needs through detailed questioning and presented products to fill those requirements.
- Listened to customers to understand needs and put together optimal solutions.
- Finalized paperwork for sales and service policies to lock in new customers.
- Weeded out unlikely prospects quickly and redirected time and efforts to potential customers.
- Applied knowledge of consultative and relationship-driven sales techniques to drive new business opportunities with clients.
- Described merchandise and explained use, operation and care.
- Maintained knowledge of sales and promotions, return policies and security practices.
Education
Bachelor of Arts - Biology
Wilfrid Laurier University
Waterloo, ON06.2021
Skills
- Excellent customer service skills & Rapport
- Multitasking
- Reliable & Team player
- Quick learner
- Customer Retention Abilities
- Service Oriented
- Cool Under Pressure
- Call Center Operations
- Sales Closing
- Problem solving
- Analytical
- Client Account Management
- Personnel Training
- Onboarding specialist
Languages
English
Native/ Bilingual
Timeline
Onboarding / Client Success Manager
Mission Control Noc & Helpdesk Services
05.2021 - Current
Store Sales Specialist
Dulux Paints PPG Architectural Coatings
04.2018 - 05.2021
Sales Specialist
Greenlife waters
05.2016 - 09.2018
- Smart Serve certificate
Bachelor of Arts - Biology
Wilfrid Laurier University
Affiliations
- Presented Workshops at St. Luke's, an alternative education program with the York Catholic District School Board.
- Supervised and helped artists organize the Toronto Art Crawl at Trinity Bellwood's Park
- Tutored low income students in High School Sciences at the Pierre Burton Library
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