Pharoah Smith
LAS VEGAS
Summary
I am a dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Experienced with assisting CDL drivers in achieving timely and efficient deliveries. Utilizes teamwork and communication skills to support smooth operations and resolve issues quickly. Knowledge of logistical processes and track record of reliability in dynamic environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Driver Helper
LSG SKY CHEFS
11.2024 - 03.2025
- Loaded and unloaded trucks efficiently, minimizing damage to goods and optimizing space utilization.
- Exhibited good attendance, work habits, and willingness to learn job functions.
- Prevented damage to packages and products by correctly securing loads.
- Lifted and carried packages weighing up to Number pounds.
- Assisted drivers with navigation, ensuring accurate and prompt deliveries for clients.
- Maintained vehicle organization and cleanliness and reported any issues to driver.
- Arranged packages on truck to achieve best use of storage space and to minimize damage.
- Assisted driver with product or package deliveries to residential and commercial locations.
- Assisted drivers with loading and unloading packages onto delivery trucks to maintain deadlines.
- Contributed to a positive team atmosphere by collaborating closely with fellow Driver Helpers and other staff members.
- Displayed very good communication and customer service skills.
- . Exhibited flexibility in adapting to changing priorities due to unforeseen circumstances such as weather conditions or road hazards.
- Supported smooth warehouse operations by participating in the sorting, staging, and storage of incoming shipments.
- Maintained vehicle cleanliness and readiness, contributing to professional company image.
Service Agent
Ace Rent A Car
02.2024 - 12.2024
- Ensured all safety equipment was in working order before returning vehicles to service.
- Inspected cars for damage prior to the start of each rental period.
- Ensured prompt reporting of any mechanical issues detected during inspections to supervisor.
- Washed exterior surfaces of vehicles using power washers or manual brushes.
- Swept, scrubbed and vacuumed car interiors to remove dirt and debris.
- Utilized strong communication skills to effectively address customer concerns and provide solutions that met their needs.
- Demonstrated adaptability by quickly learning new systems, tools, and procedures as needed for optimal performance.
- Assisted clients with inquiries, resolving issues promptly and professionally for improved client relations.
- Handled challenging situations calmly and professionally, finding effective solutions under pressure without compromising quality of service delivery.
- Completed all necessary paperwork accurately and efficiently to ensure proper documentation of transactions.
- Participated in regular meetings to discuss performance metrics, identify areas for improvement, and develop strategies to achieve goals.
- Removed stains on carpeting and sprayed interior with air freshener.
- Maintained well-developed relationships with customers and fellow employees using strong problem-solving and positive engagement skills.
Sales Associate
Champs Sporting Goods
06.2023 - 02.2024
- Helped customers find specific products, answered questions, and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Worked with fellow sales team members to achieve group targets.
- Offered support and knowledge regarding product features in response to customer inquiries.
- Demonstrated expertise in current promotions, exchange guidelines, payment policies, and security practices.
Cashier / Stock
One Source Tool Supply
05.2017 - 08.2022
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
Education
High School Diploma -
Las Vegas High School
Las Vegas, NV05-2023
Skills
- Stress Tolerance
- Vehicle detailing
- Cross-Selling and Upselling
- Computer Skills
- Expert Customer Service
- Handling Customer Complaints
- Drawer balancing & Cash Handling
- Time management skills
- Vehicle maintenance
- Driver assistance
- Loading and unloading
- Equipment usage
- Item securing
- Punctuality
- Safety practices
- Safe lifting procedures
- Clean driving record
Languages
English
Full Professional
Education and Training
other
Certification
OSHA TEN GENERAL INDUSTRY
Timeline
Driver Helper
LSG SKY CHEFS
11.2024 - 03.2025
Service Agent
Ace Rent A Car
02.2024 - 12.2024
Sales Associate
Champs Sporting Goods
06.2023 - 02.2024
Cashier / Stock
One Source Tool Supply
05.2017 - 08.2022
High School Diploma -
Las Vegas High School
OSHA TEN GENERAL INDUSTRY
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