Phaon Aries-Ward
Toronto
Summary
Customer-oriented team member with a lot of experience in the service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
The Old Spaghetti Factory International Inc.
04.2023 - 05.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Bar Supervisor
Bar Cathedral
03.2022 - 02.2024
- Managed nightly closing duties including reconciling cash registers and preparing deposits while maintaining strict security measures.
- Enhanced customer satisfaction by implementing efficient bar operations and service standards.
- Completed bar opening and closing procedures.
- Developed strong rapport with customers through attentive listening skills, contributing to repeat business.
- Maintained a clean and organized bar environment to enhance customer experience and streamline service delivery.
- Resolved customer complaints professionally and efficiently to maintain a positive reputation for the establishment.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Promoted responsible alcohol consumption by enforcing house policies regarding age limits and intoxication levels among patrons.
Bar Manager
Searle Lane
01.2021 - 02.2022
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
Server
Chew Chew’s Diner
07.2019 - 02.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
Bachelor of Science - Psychology
York University
Toronto, ON05.2016
Skills
- Staff Management
- Issue Resolution
- Organizational ability
- Responsible Alcohol Service
- Supervisory Experience
- Customer Relations
Languages
English
Certification
Smart Serve Certified
Timeline
Server
The Old Spaghetti Factory International Inc.
04.2023 - 05.2025
Bar Supervisor
Bar Cathedral
03.2022 - 02.2024
Bar Manager
Searle Lane
01.2021 - 02.2022
Server
Chew Chew’s Diner
07.2019 - 02.2020
Bachelor of Science - Psychology
York University
Similar Profiles
Braeden BeamanBraeden Beaman
Host at The Old Spaghetti Factory International Inc.Host at The Old Spaghetti Factory International Inc.
Ethan DukeEthan Duke
Server at The Old Spaghetti Factory International Inc.Server at The Old Spaghetti Factory International Inc.
Logan WilsonLogan Wilson
Server/Head Bartender at The Old Spaghetti Factory International Inc.Server/Head Bartender at The Old Spaghetti Factory International Inc.
Keshav InderjeetKeshav Inderjeet
Data Architect at Axciom Salesforce Practice (Formerly Rafter One)Data Architect at Axciom Salesforce Practice (Formerly Rafter One)
Andy LinAndy Lin
Piano Accompanist at Freelance WorkPiano Accompanist at Freelance Work