Phanuwit Luangson
Toronto,Canada
Summary
Dependable server and bartender successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server/Bartender
Chiang Mai Thai Restaurant
07.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Kitchen Manager in Training
Chiang Mai Thai Restaurant
07.2023 - 07.2024
- Enhanced kitchen efficiency by streamlining workflows and optimizing food preparation processes.
- Collaborated with the head chef to develop new recipes and enhance existing dishes.
- Streamlined order processing system, leading to faster ticket times and improved customer satisfaction ratings.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Resolved conflicts among kitchen staff promptly, fostering a positive work atmosphere conducive to productivity and growth opportunities for all team members.
Front Office
Nantra Chiang Mai Riverfront
10.2020 - 02.2021
- Booking Reservations and Services
- Document (Receipt,Booking proof)
- Preparation
- Assisting Clients with Check in procedures
- Tour Reservations
Front Office
THE168 GRALLERY RESIDANCE&HOTEL
09.2019 - 04.2020
- Booking Reservations and Services
- Document (Receipt,Booking proof)
- Preparation
- Assisting Clients with Check in procedures
- Tour Reservations
Education
High School Diploma -
Georgian College
Barrie, ON12.2025
Bachelor Of Arts - Philosophy
Chiang Mai University
01.2020
Skills
- Customer Service
- Leadership
- Able to work under pressure
- Able to be a problem solver
- Can Coordinate between multiple groups
- Exceptional customer service
- Hospitality service expertise
- Guest Engagement
- Strong Work Ethic
Awards
- Volunteer&Staff Of Project Homeless Not Rightless in Chiang Mai (2018)
- Volunteer Renovated the library of Wat Ban Lao School, Mae Thang Chiang Mai (2018)
- Staff Concert GOT7 THAILAND TOUR 2017 ''NESTIVAL'' at Chiang Mai International Exhibition and Convention Centre (2017)
Languages
English
Full Professional
Thai
Native or Bilingual
Certification
- Smart Sever Ontario
- Food Handle Certificate
Timeline
Server/Bartender
Chiang Mai Thai Restaurant
07.2024 - Current
Kitchen Manager in Training
Chiang Mai Thai Restaurant
07.2023 - 07.2024
Front Office
Nantra Chiang Mai Riverfront
10.2020 - 02.2021
Front Office
THE168 GRALLERY RESIDANCE&HOTEL
09.2019 - 04.2020
Bachelor Of Arts - Philosophy
Chiang Mai University
- Smart Sever Ontario
- Food Handle Certificate
High School Diploma -
Georgian College
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