Conducted regular cleaning tasks to maintain a sanitary workspace, adhering to all relevant health regulations.
Enhanced customer satisfaction by providing personalized floral recommendations based on client preferences and budget.
Maintained a visually appealing store layout by regularly refreshing floral displays and rotating inventory.
Educated customers about proper handling and care for maximum life of each flower arrangement or plant.
Office Administrative Assistant
Immiigro Canada Immigration Centre
06.2023 - 08.2023
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Provided clerical support to company employees by copying, faxing, and filing documents.
Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
Produce Employee
Nofrills
10.2021 - 11.2021
Demonstrated adaptability during peak hours by assisting other departments as needed while still maintaining produce section responsibilities.
Supported store-wide initiatives through effective cross-departmental communication and collaboration on marketing efforts, product placements, and overall customer experience improvement strategies.
Contributed to a positive work environment through active participation in team meetings and constructive feedback sessions focused on continuous improvement.
Enhanced customer satisfaction by providing exceptional service and maintaining a clean, organized produce department.
Exceeded department performance metrics consistently through diligent attention to detail, proactive problem-solving, and exceptional customer service skills.
Education
Bachelor of Commerce - Retail Management
Toronto Metropolitan University
Ted Rogers School Of Management.
07-2026
Real Estate Sales Program - Real Estate License
Humber College
Etobicoke, ON
01.2024
Timeline
Floral Clerk
Babu Florist
09.2023 - 05.2024
Office Administrative Assistant
Immiigro Canada Immigration Centre
06.2023 - 08.2023
Produce Employee
Nofrills
10.2021 - 11.2021
Bachelor of Commerce - Retail Management
Toronto Metropolitan University
Real Estate Sales Program - Real Estate License
Humber College
Summary of Qualifications
Provided quick and friendly customer service and guided them to the product or completed the sale being. This is from my experience from working for Babu Florist for a year.
Collabrated in a group of five to host meetings with clients and potential clients from my experience from working at Imiigro Canada Immigration Centre.
I am an excellent team player and a people person. In the one month I worked at No Frills, I not only learned about the coworkers in my section but also about coworkers in other sections and their experiences/family situations, and I bonded with them.
Black Belt in Tae Kwon Do (Obtained in 2016 from John Lau's Taekwon-do).