Phani Krishna Abburu
Oakville,ON
Summary
An adept Manager at Cognizant Technology Solutions, Canada with over 20 years in the BFS Industry working across geographies (ASIA, EMEA, North America). He is specialized in E2E Robotics Process Automation and Process Transformation, showcasing exceptional project management, time management and analytical skills. Proven track record in stakeholder engagement and financial modelling, driving significant business improvements.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Senior Manager
Cognizant Technology Solutions
10.2011 - Current
- He is skilled in Process Transformation, Project Management, Data Analysis, client relationship management & strong communication
- He has over 7 years expertise in E2E Robotics Process Automation (RPA), which involves conducting workshops, opportunity assessments, analyze data, create requirement documents, facilitate meetings between Dev, Business teams and IT teams for UAT and implementations
- Facilitated workshops with stakeholders to discuss solutions that meet their needs
- He also has good knowledge on BPMN tools & standards
- Successfully managed projects with tight deadlines and limited resources
- Coordinated team members to ensure tasks were completed on time and within budget
- Collaborated with cross-functional teams across multiple departments to achieve goals
- Provided clear direction to internal teams, setting expectations and due dates for deliverables
- Documented project requirements, processes, and procedures
- Developed project plans, tracked progress, and reported results to stakeholders
- Developed implementation plans that included analyses such as cost-benefit and return on investment (ROI)
- Facilitated daily scrums, sprint planning, sprint retrospectives, and sprint reviews for a software development team
- Worked closely with development teams to set realistic expectations about scope and timelines
- Performed risk assessments to identify potential impediments that could affect project success or timeline completion
- Resolved impediments preventing agile team from employing agile and lean processes
- Formulated persuasive arguments to support proposals, demonstrating an understanding of client needs
- Present and responded to proposals for specific customer requirements, including request for proposal responses and industry-specific solutions
- Prepared detailed proposals outlining cost estimates for potential clients.
Team Leader
Bank of America Continuum Solutions
01.2011 - 10.2011
- Leading the team of Asset Services P & I (Principal & Interest)
- Ensure the team is setting up the P & I data in the internal system accurately, which will facilitate payments to the clients correctly
- The data is set up typically by collecting information from different sources like DTCC, Bloomberg etc
- Mentored and coached team members to ensure successful performance
- Delegated tasks to team members according to project requirements and employee strengths
- Motivated team to achieve optimal results through effective communication and interpersonal skills
- Conducted performance reviews to measure employee growth and skills
- Identified process improvements that led to cost savings while maintaining quality standards
- Led cross-functional projects that improved operational efficiency
- Ensure adherence to SLA's.
Deputy Manager
Wipro Ltd
10.2006 - 01.2011
- Leading the team GSCC (Govt Securities Clearing Corporation) involving real time breaks (Repo & Cash), Collateral repricing, Fails processes, Recon processes, Coupons & Redemptions
- Setting out quality standards and ensuring a high-quality delivery while adhering to the SLA's as well as SOPs
- Ensured compliance with all policies, procedures, regulations, and laws governing the business's operations
- Ensuring meeting of team and individual targets
- Lead, motivate and develop the team and plan for effective utilization of resources
- Facilitate weekly and monthly Governance sessions with Client along with Managers
- Established strong relationships with customers and other stakeholders
- Evaluated existing processes and systems for areas of improvement or optimization
- Identified opportunities for process automation to reduce labour costs while improving quality control standards
- Developed performance management plans that increased employee productivity
- Mentored staff on best practices related to customer service and organizational efficiency
- Implemented new technologies designed to improve operational efficiency and accuracy
- Successfully managed daily operations, including staffing and scheduling, to ensure efficient workflow
- Provided employees with guidance in handling difficult issues or in resolving escalations
- Spearheaded multiple projects from concept through completion while successfully managing budgets and timelines on each project
- Led cross-functional projects that improved operational efficiency.
Customer Service Manager
ICICI Bank Ltd
12.2003 - 10.2006
- Assisted customers with resolving service-related issues related to their trading and demat accounts
- Interacted with customers to quickly handle escalated queries and complaints
- Do an RCA on the escalated cases and ensure that the escalations are resolved in a TAT of 24 hours
- Reviewed incoming emails from customers; responded promptly with accurate information
- Coached and provided feedback to staff to improve performance and achieve company objectives
- Lead team of customer service representatives to ensure quality standards are met
- Conducted regular performance reviews and provided coaching and feedback to staff members
- Identified opportunities for improving customer satisfaction ratings through continuous process optimization
- Prepared and maintained work schedules to meet business volume and minimize customer inconvenience
- Prepared and presented customer service reports to management.
Education
MASTER OF BUSINESS ADMINISTRATION (M.B.A.) IN FINANCE -
Sikkim Manipal University
Skills
- Data Analytics & Reporting
- Stakeholder Engagement
- Business Analysis
- Fiscal Management
- Project management
- Cross-functional collaboration
- Budgeting and forecasting
- Change Management
- Process Improvement
- Performance measurement
- Lean Six Sigma
- Requirements Gathering
- Robotic Process Automation
- Talent Acquisition & Retention
- Team leadership
Certification
- Lean Six Sigma Black Belt
- Lean Six Sigma Green Belt
- Celonis Data Engineer
- Certified to Deliver Business Value with Celonis
- Celonis Analyst
- Celonis Sales Professional
- Certified to Build Action Flows
Timeline
Senior Manager
Cognizant Technology Solutions
10.2011 - Current
Team Leader
Bank of America Continuum Solutions
01.2011 - 10.2011
Deputy Manager
Wipro Ltd
10.2006 - 01.2011
Customer Service Manager
ICICI Bank Ltd
12.2003 - 10.2006
MASTER OF BUSINESS ADMINISTRATION (M.B.A.) IN FINANCE -
Sikkim Manipal University