Thu Pham
Toronto,ON
Summary
Hard-working with exceptional experience leading teams, delivering results and exceeding expectations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Cook
Toro Toro
10.2023 - Current
- Working with team of 15 staff members
- Ensuring the smooth operations of the restaurant
- Coordinating daily tasks with the operations manager
- Ensuring the highest quality standard while maintaining profitable food cost margins
- Quality control and enforcing safe food-handing practices
- Overseeing inventory levels and replenishing accordingly
Manager on Duty
Impact Kitchen
06.2021 - 09.2023
- Supervise and coordinate the activities of staff who prepare and portion food, ensuring all aspects of service
run according to Impact Kitchen standards. - Employee relations: handle internal concerns and disciplinary requirements as required and handover to senior
management as needed. - Ensure all shifts are completed according to Impact protocol; contribute to daily reports, manager checklists
and log books by highlighting information pertaining to service. - Maintain records of stock, repairs, sales and wastage.
- Train staff in job duties, and sanitation and safety procedures
- Ensure that food and service meet quality control standards.
Server
168 Sushi Japan Buffet
09.2019 - 05.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
Trainee and Clerk
Anh Sang Viet Law Company
01.2014 - 12.2016
- Performing work under the scope of authorized representatives of individuals, organizations, perform legal services such as drafting, procedures for buying and selling
houses, registering customers... - Drafting application letters, documents, contracts, office work, research records
- Following up the court sessions on criminal, civil, economic, labor, land and complaint disputes, lawsuits with lawyers.
Education
Diploma - Accounting
Seneca College of Applied Arts And Technology
North York, ON08.2021
Bachelor - Commercial Law
Viet Nam University of Commerce
Hanoi, Vietnam05.2016
Skills
- Team Assignments, team work, proactive, decisive, innovative work
- Guest Satisfaction
- Supervising Employees
- Training and Development
- Ability to work independently and work under high pressure
- Communication skills: negotiation and convincing customers well
Languages
English
Full Professional
Vietnamese
Native or Bilingual
Certification
- Negotiation skills and contracting by Viet Nam University of Commerce in 2015
- Certificate of Merit: Consolation prize for scientific research program 2014‑2015 at Viet Nam University of Commerce in April 2015
Timeline
Cook
Toro Toro
10.2023 - Current
Manager on Duty
Impact Kitchen
06.2021 - 09.2023
Server
168 Sushi Japan Buffet
09.2019 - 05.2021
Trainee and Clerk
Anh Sang Viet Law Company
01.2014 - 12.2016
Diploma - Accounting
Seneca College of Applied Arts And Technology
Bachelor - Commercial Law
Viet Nam University of Commerce
- Negotiation skills and contracting by Viet Nam University of Commerce in 2015
- Certificate of Merit: Consolation prize for scientific research program 2014‑2015 at Viet Nam University of Commerce in April 2015
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