Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Phalla Sok

Toronto,ON

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

19
19
years of professional experience
1
1

Business Management Certification

1
1

LLQP Certification

1
1

Group Facilitator Certification

1
1

Nursing Aide Certification

1
1

TESOL Certification

Work History

Online Chat Moderator

Cloudworkers
05.2023 - Current
  • Monitored online conversations and responded promptly to inquiries or questions from customers.
  • Developed procedures for moderating content on social media platforms.
  • Collaborated with other teams to ensure customer satisfaction was met.
  • Resolved disputes between users by mediating conversations between them.
  • Reviewed moderation decisions made by other moderators.
  • Implemented changes based on feedback from customers.
  • Ensured compliance with company policies and industry regulations.
  • Evaluated user reports of inappropriate content or behavior on the platform.

Life Insurance Agent

Primerica
ON
01.2022 - Current
  • Performed needs analysis and advise clients on best plans
  • Attend weekly meetings, seminars, and product training to learn new products and services available within the company
  • Developed marketing strategies and skills to expand in the company.
  • Assisted customers in selecting the right life insurance coverage for their needs.
  • Provided personalized service to clients by phone, email, or in-person meetings.
  • Negotiated terms of policy with clients to ensure maximum benefit for both parties.
  • Participated in team meetings to discuss strategies for increasing sales performance.

Group-Facilitator

COPE Mental Health
01.2019 - 01.2022
  • Convey meeting in a concise manner with guidance within the group
  • Provide a safe learning environment, being a motivator, questioner to achieve outcome of discussions.
  • Developed and implemented group activities to encourage team building and communication skills.
  • Facilitated discussions on current issues and topics of interest among members of the group.
  • Provided guidance in problem-solving techniques to help the group reach consensus on decisions.
  • Supported individuals within the group who were struggling emotionally or psychologically.
  • Provided encouragement and motivation when needed in order to keep morale high throughout each session.

Office Admin/Data Entry/Intake Coordinator

The RedCross
AB
01.2016 - 01.2018
  • Served as the first point of contact for all patients to assist with registration and provide administrative support for other medical professions
  • Maintain up-to-date client records and comply with data collections standards.
  • Coordinated the intake process for new clients, including scheduling initial assessments and providing necessary paperwork.
  • Maintained accurate records of client intakes in electronic database system.
  • Conducted comprehensive interviews with potential clients to determine eligibility for services.
  • Provided information and resources to individuals, families, and groups seeking assistance.

Nursing Aide

Residence Sahava
QC
01.2008 - 01.2015
  • Feed, bathe, and care for patients in a private retirement home
  • Monitored patients' progress and reported changes in condition to nursing staff.
  • Assisted nurses with medication administration according to established policies and procedures.
  • Provided emotional support for patients by listening to concerns and answering questions.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Lift and transport patients manually or with machines
  • Assist with daily care of resident such as personal, hygiene, nutrition, exercise, and socialization
  • Assist patients to doctors appointments and daily errands.
  • Provided assistance to patients with activities of daily living such as bathing, dressing, and grooming.

Customer Service Representative

Bell Canada
ON
01.2005 - 01.2008
  • Work in a fast-paced, team-oriented environment with high degree of knowledge of the products and services
  • Communicate and understand clients’ needs.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Developed strong relationships with customers by providing personalized assistance and support.

Education

Bachelor of Business Administration -

Yorkville University

Business Management -

Calgary University

Skills

  • Microsoft Office & Insurance software knowledge with a strong work ethic
  • Data Entry & administrative duties
  • Critical thinking & problem-solving skills
  • Ability to work in a team or unsupervised
  • Attention to Detail
  • Customer Relations
  • Complaint Resolution
  • Data Entry
  • Data Collection

Certification

  • LLQP License
  • CPR Certified
  • TEFL/TESOL Certified
  • PDSB Certified
  • Group-Facilitation Certified
  • Nursing Aide Certified

Languages

English
Native/ Bilingual
Khmer
Native/ Bilingual

Timeline

Online Chat Moderator

Cloudworkers
05.2023 - Current

Life Insurance Agent

Primerica
01.2022 - Current

Group-Facilitator

COPE Mental Health
01.2019 - 01.2022

Office Admin/Data Entry/Intake Coordinator

The RedCross
01.2016 - 01.2018

Nursing Aide

Residence Sahava
01.2008 - 01.2015

Customer Service Representative

Bell Canada
01.2005 - 01.2008

Bachelor of Business Administration -

Yorkville University

Business Management -

Calgary University

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Phalla Sok