Phaedra Garrett
Moncton,NB
Summary
Proven Office Coordinator with a track record of enhancing workflow oversight and client relationship management at Right At Home Health Care. Skilled in strategic planning and office administration, I reduced employee turnover by developing onboarding programs at Divinity FootCare. My approach combines clear communication with organizational skills, driving results and improving recruitment metrics. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Office Coordinator
Right At Home Health Care
2021.10 - Current
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Interacted with customers by phone, email, or in-person to provide information.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Maintained office supplies inventory by checking stock and ordering new supplies.
Hiring and Recruiting Manager
Divinity FootCare
2018.01 - 2021.10
- Reduced employee turnover rate by developing comprehensive onboarding programs for new hires.
- Developed comprehensive reporting systems to track recruitment metrics, enabling data-driven decision-making and continuous process improvement.
- Streamlined hiring processes by implementing efficient recruiting strategies and applicant tracking systems.
- Organized career fairs and networking events to increase community visibility and attract potential candidates from various industries and backgrounds.
Relief Counselor
Transition House
2009.04 - 2011.01
- Documented all interactions accurately and confidentially in accordance with professional standards and regulatory requirements.
- Utilized evidence-based practices in counseling sessions, promoting long-term positive change for clients.
- Coordinated with other relief counselors to maintain consistent care and support for clients, ensuring a seamless transition during shift changes.
- Participated in ongoing professional development opportunities to stay current with best practices in counseling techniques.
Education
Certificate - Supportive Care
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON03.2023
Certificate - Human Services
New Brunswick Community College Miramichi, NB
Miramichi, NB06.2009
Skills
- Schedule Coordination
- Office Administration
- Office Management
- Customer Service
- Scheduling
- Records Management
- Workflow oversight
- Strategic Planning
- Client Relationship Management
- Maintenance Scheduling
- Clear oral/written communication
- Organizational Skills
Languages
English
Full Professional
Certification
- CPR/AED Certification
- Train the Fot Tester for Respiratory Protection
- WHMIS
- Food Handler Training
- Understanding Abuse
- Parkinson Training
- Canadian Dementia Learning (CRADLE+)
Timeline
Office Coordinator
Right At Home Health Care
2021.10 - Current
Hiring and Recruiting Manager
Divinity FootCare
2018.01 - 2021.10
Relief Counselor
Transition House
2009.04 - 2011.01
Certificate - Supportive Care
Conestoga College Institute of Technology And Advanced Learning
Certificate - Human Services
New Brunswick Community College Miramichi, NB
- CPR/AED Certification
- Train the Fot Tester for Respiratory Protection
- WHMIS
- Food Handler Training
- Understanding Abuse
- Parkinson Training
- Canadian Dementia Learning (CRADLE+)
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