Summary
Overview
Work History
Education
Skills
Timeline
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Pfrances Zacarias

Toronto,,ON

Summary

Highly dedicated team player with a strong background in providing exceptional customer service recognized for consistently exceeding customer satisfaction targets. Known for creating memorable and empathetic interactions, I excel in problem-solving and effective communication. With a successful track record in sales as well, I'm eager to apply my skills and expertise in a dynamic role that prioritizes excellence in customer care

Overview

8
8
years of professional experience

Work History

Crew Trainer & Cashier

McDonald's
04.2016 - Current
  • Mentored new team members on correct procedures for all areas of operations
  • Resolved customer complaints professionally, prioritizing customer satisfaction
  • Multitasked to ensure an memorable and consistent customer experience
  • Processed POS transactions, including cash and credit purchases or refunds.
  • Greeted customers and provided them with information on current promotions and add-ons to upsell food items

Sales Associate

Tre's Chic
03.2019 - 07.2020
  • Assisted customers with product suggestions and provided information on promotions
  • Answered in-person or over-the-phone customer inquiries
  • Maintained a clean and welcoming store environment throughout the day
  • Handled cash and card transactions, reporting daily sales to managers
  • Worked alongside retail representative to boost sales


Education

Diploma -

Parkview High School
Toronto, ON
06.2019

Skills

  • Thrives in high-pressure customer service environments
  • Proficient in swift problem-solving
  • Excellent verbal and written English communication skills
  • Effective multitasking for memorable customer experiences
  • Prioritizes tasks to meet sales targets
  • Exceptional customer service abilities, including active listening, empathy, and issue resolution
  • Skilled at adapting to diverse environments with a growth mindset embracing change
  • Effective cross-functional team collaboration for successful project outcomes
  • Upselling: Boosting revenue through effective product recommendations

Timeline

Sales Associate

Tre's Chic
03.2019 - 07.2020

Crew Trainer & Cashier

McDonald's
04.2016 - Current

Diploma -

Parkview High School

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Pfrances Zacarias