Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
Volunteer Experience
Generic

Peyton McParland

Kingston

Summary

Dedicated student actively seeking part-time employment, bringing a strong background in customer service. Demonstrated ability to communicate effectively and resolve conflicts, enhancing customer satisfaction. Proven skills in teamwork and adaptability, contributing to efficient workplace dynamics.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Waitress

Peters Restaurant
06.2025 - 09.2025
  • Assisted other wait staff members in times of heavy customer traffic.
  • Replenished beverages when necessary.
  • Participated in team meetings to discuss new menu items or changes in policy.
  • Communicated daily specials to customers.

Waitress/Restaurant Hostess

Rocky River Café
06.2025 - 09.2025
  • Coordinated food and beverage orders to ensure timely delivery and accuracy.
  • Resolved customer complaints efficiently, maintaining positive dining experiences.
  • Collaborated with kitchen staff to optimize order flow and minimize delays.
  • Monitored dining area for cleanliness and organization, ensuring compliance with health standards.
  • Used cash registers and credit card machines to cash out customers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Hotel Assistant

Nevis Estate
04.2025 - 07.2025
  • Assisted guests with check-in and check-out procedures, including providing relevant information about hotel amenities and services.
  • Served breakfast daily to all guests
  • Cleaned bathrooms efficiently
  • Social media content creation
  • Resolved conflicts between guests or staff members in a timely manner while maintaining professionalism.
  • Assisted with kitchen prep

Customer Service

Red Brick Emporium
06.2024 - 04.2025
  • Assisted in creating engaging social media content to interact with customers and showcase store products creatively
  • Ex-Instagram stories, Reels and Tiktok
  • Assisted customers with jewelry selections
  • Provided personalized recommendations for gift items
  • Assisted with packing cards, key chains, and any other items as needed
  • Unboxing products and labeling them correctly
  • Maintained a welcoming and tidy store environment
  • Processed transactions efficiently through Shopify
  • Ensured customer satisfaction through attentive service
  • Collaborated with managers to enhance the overall shopping experience

Customer Service

Pharmasave
08.2022 - 07.2024
  • Assisted customers in locating products
  • Put away weekly product shipments
  • Managed shipping and packaging with Canada Post
  • Provided excellent customer service at the checkout
  • Resolved customer inquiries and issues effectively
  • Operated cash registers accurately- Counted cash accurately
  • Maintained a tidy and organized checkout area
  • Collaborated with team members to ensure smooth store operations

Busser

Perth Restaurant and Tavern
03.2021 - 06.2023
  • Assisted in clearing tables, resetting them, and cleaning dishes promptly to ensure a tidy dining area
  • Supported waitstaff by helping with various tasks and maintaining cleanliness in the restaurant
  • Contributed to a welcoming environment by attending to customers' needs and keeping the dining area clean and organized

Dishwasher

The Stone Cellar
08.2021 - 03.2022
  • Put away dishes efficiently
  • Completed end-of-night closing duties
  • Maintained cleanliness and organization in the dishwashing area
  • Operated dishwashing equipment safely and effectively
  • Followed proper sanitation procedures
  • Communicated effectively with kitchen staff
  • Assisted kitchen staff with desert decoration

Education

Bachelor of Arts - Health Studies And Employment Relations

Queen's University
Kingston, ON
04.2028

High School Diploma -

St. John Catholic High School
Perth, ON
06.2024

Certificate - Law

Queen's University
Kingston, ON
04-2028

Skills

  • Excellent customer service skills
  • Time management
  • Microsoft word
  • Leadership
  • Organizational Skills
  • Teamwork
  • Problem Resolution
  • Attentive customer service
  • Pharmacy customer service
  • Cleanliness
  • Attention to detail
  • Safe food handling

Accomplishments

  • Honour Roll 2020-2022
  • Ontario scholar 2024

Languages

English
Native or Bilingual
French
Limited Working

Certification

  • CPR Certified
  • Smart Serve (2025)
  • Customer Service certification
  • SafeTALK
  • Mental Health Awareness (SHSM)
  • Fire extinguisher use
  • WHIMIS
  • Infection Control
  • Standard First Aid

Timeline

Waitress

Peters Restaurant
06.2025 - 09.2025

Waitress/Restaurant Hostess

Rocky River Café
06.2025 - 09.2025

Hotel Assistant

Nevis Estate
04.2025 - 07.2025

Customer Service

Red Brick Emporium
06.2024 - 04.2025

Customer Service

Pharmasave
08.2022 - 07.2024

Dishwasher

The Stone Cellar
08.2021 - 03.2022

Busser

Perth Restaurant and Tavern
03.2021 - 06.2023

High School Diploma -

St. John Catholic High School

Bachelor of Arts - Health Studies And Employment Relations

Queen's University

Certificate - Law

Queen's University

Volunteer Experience

  • The Beach House - Helped with laundry, cleaned the salon, managed inventory, counted products, maintained bathroom cleanliness, and assisted with special projects at The Beach House salon during my co-op placement.
  • Lanark Lodge Long Term Care - During my co-op at the retirement care home, I assisted with crafts, transported them, read with residents, went on walks, and helped staff in the dining hall.
Peyton McParland