Peyton McParland
Kingston
Summary
Dedicated student actively seeking part-time employment, bringing a strong background in customer service. Demonstrated ability to communicate effectively and resolve conflicts, enhancing customer satisfaction. Proven skills in teamwork and adaptability, contributing to efficient workplace dynamics.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Waitress
Peters Restaurant
06.2025 - 09.2025
- Assisted other wait staff members in times of heavy customer traffic.
- Replenished beverages when necessary.
- Participated in team meetings to discuss new menu items or changes in policy.
- Communicated daily specials to customers.
Waitress/Restaurant Hostess
Rocky River Café
06.2025 - 09.2025
- Coordinated food and beverage orders to ensure timely delivery and accuracy.
- Resolved customer complaints efficiently, maintaining positive dining experiences.
- Collaborated with kitchen staff to optimize order flow and minimize delays.
- Monitored dining area for cleanliness and organization, ensuring compliance with health standards.
- Used cash registers and credit card machines to cash out customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Hotel Assistant
Nevis Estate
04.2025 - 07.2025
- Assisted guests with check-in and check-out procedures, including providing relevant information about hotel amenities and services.
- Served breakfast daily to all guests
- Cleaned bathrooms efficiently
- Social media content creation
- Resolved conflicts between guests or staff members in a timely manner while maintaining professionalism.
- Assisted with kitchen prep
Customer Service
Red Brick Emporium
06.2024 - 04.2025
- Assisted in creating engaging social media content to interact with customers and showcase store products creatively
- Ex-Instagram stories, Reels and Tiktok
- Assisted customers with jewelry selections
- Provided personalized recommendations for gift items
- Assisted with packing cards, key chains, and any other items as needed
- Unboxing products and labeling them correctly
- Maintained a welcoming and tidy store environment
- Processed transactions efficiently through Shopify
- Ensured customer satisfaction through attentive service
- Collaborated with managers to enhance the overall shopping experience
Customer Service
Pharmasave
08.2022 - 07.2024
- Assisted customers in locating products
- Put away weekly product shipments
- Managed shipping and packaging with Canada Post
- Provided excellent customer service at the checkout
- Resolved customer inquiries and issues effectively
- Operated cash registers accurately- Counted cash accurately
- Maintained a tidy and organized checkout area
- Collaborated with team members to ensure smooth store operations
Busser
Perth Restaurant and Tavern
03.2021 - 06.2023
- Assisted in clearing tables, resetting them, and cleaning dishes promptly to ensure a tidy dining area
- Supported waitstaff by helping with various tasks and maintaining cleanliness in the restaurant
- Contributed to a welcoming environment by attending to customers' needs and keeping the dining area clean and organized
Dishwasher
The Stone Cellar
08.2021 - 03.2022
- Put away dishes efficiently
- Completed end-of-night closing duties
- Maintained cleanliness and organization in the dishwashing area
- Operated dishwashing equipment safely and effectively
- Followed proper sanitation procedures
- Communicated effectively with kitchen staff
- Assisted kitchen staff with desert decoration
Education
Bachelor of Arts - Health Studies And Employment Relations
Queen's University
Kingston, ON04.2028
High School Diploma -
St. John Catholic High School
Perth, ON06.2024
Certificate - Law
Queen's University
Kingston, ON04-2028
Skills
- Excellent customer service skills
- Time management
- Microsoft word
- Leadership
- Organizational Skills
- Teamwork
- Problem Resolution
- Attentive customer service
- Pharmacy customer service
- Cleanliness
- Attention to detail
- Safe food handling
Accomplishments
- Honour Roll 2020-2022
- Ontario scholar 2024
Languages
English
Native or Bilingual
French
Limited Working
Certification
- CPR Certified
- Smart Serve (2025)
- Customer Service certification
- SafeTALK
- Mental Health Awareness (SHSM)
- Fire extinguisher use
- WHIMIS
- Infection Control
- Standard First Aid
Timeline
Waitress
Peters Restaurant
06.2025 - 09.2025
Waitress/Restaurant Hostess
Rocky River Café
06.2025 - 09.2025
Hotel Assistant
Nevis Estate
04.2025 - 07.2025
Customer Service
Red Brick Emporium
06.2024 - 04.2025
Customer Service
Pharmasave
08.2022 - 07.2024
Dishwasher
The Stone Cellar
08.2021 - 03.2022
Busser
Perth Restaurant and Tavern
03.2021 - 06.2023
High School Diploma -
St. John Catholic High School
Bachelor of Arts - Health Studies And Employment Relations
Queen's University
Certificate - Law
Queen's University
Volunteer Experience
- The Beach House - Helped with laundry, cleaned the salon, managed inventory, counted products, maintained bathroom cleanliness, and assisted with special projects at The Beach House salon during my co-op placement.
- Lanark Lodge Long Term Care - During my co-op at the retirement care home, I assisted with crafts, transported them, read with residents, went on walks, and helped staff in the dining hall.