Petros Tsaglis
Terrebonne,QC
Summary
Dynamic Operations Manager with a proven track record at Urban Box Logistics INC, excelling in team leadership and problem-solving. Enhanced performance outcomes through effective employee empowerment and communication strategies. Skilled in inventory management, consistently achieving operational efficiency while fostering a culture of accountability and excellence.
Overview
15
15
years of professional experience
Work History
Operations Manager
Urban Box Logistics INC
08.2021 - 02.2025
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
Warehouse Manager
All Graphic Supplies
07.2018 - 07.2021
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Cleaned and maintained warehouse in compliance with safety standards.
- Maintained a safe work environment by enforcing strict adherence to guidelines and company policies.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Owner
Bati Pro Construction
04.2014 - 07.2018
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Route Operator
Bensons Inc
01.2010 - 04.2018
- Enhanced product quality through rigorous machine calibration and regular maintenance checks.
- Trained new employees on proper router operation procedures, ensuring consistency across all workstations in the department.
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices.
- Ensured timely completion of tasks by prioritizing jobs according to urgency and importance.
Education
No Degree - Commerce
John Abbott College
Sainte-Anne-de-Bellevue, NoneHigh School Diploma -
John .F. Kennedy High School
Montreal, QC06-2003
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Decision-making
- Employee relations and conflict resolution
- Inventory management
Languages
English
Native or Bilingual
French
Native or Bilingual
Greek
Professional Working
Timeline
Operations Manager
Urban Box Logistics INC
08.2021 - 02.2025
Warehouse Manager
All Graphic Supplies
07.2018 - 07.2021
Owner
Bati Pro Construction
04.2014 - 07.2018
Route Operator
Bensons Inc
01.2010 - 04.2018
No Degree - Commerce
John Abbott College
High School Diploma -
John .F. Kennedy High School
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