PETROS TEWELDE

• Responded to customer inquiries, complaints and comments on a daily basis, and determined corrective action for high-call volume department
• Processed transactions, including money transfer, deposits and withdrawals and, data entry to update client files
• Reviewed and verified transactions to ensure proper processing according to established quality standards
• Ensured departmental compliance with company and regulatory agency records management and retention policies and procedures, achieving 100% compliance
• Schedule and train employees and ensure proper coverage
• Check restaurant on daily basis to ensure cleanliness, high quality food and food presentation
• To inform about daily events, conduct pre-shift meetings of employees
• Supervise check or credit policies and procedures and cash handling
• Make sure that side work duties were complete and tables were properly set before, during and after opening hours
• Responsible for performing other related duties as assigned
• Oversee the day-to-day management of the kitchen as directed by the Franchise Owner & General Manager
• Ordered supplies and materials, ensuring sufficient on-hand inventory and securing sensitive and propriety items
• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
• Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
• Trained and motivated employees to perform daily business functions.
• Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
• Fostered a positive work environment that motivated employees towards achieving their potential while contributing significantly towards overall company success.

HARVEYS OWNER SINCE 2016