Petros Meta
Toronto,Canada
Summary
Dynamic and customer-focused IT Support Technician with extensive hands-on experience in troubleshooting hardware, software, and network issues within fast-paced technical environments. Proficient in imaging and configuring Windows 11 and macOS devices, as well as managing user administration for Microsoft 365 and Google Workspace, consistently resolving service desk tickets with precision and urgency. Expertise in hardware setup, peripheral configuration, AV troubleshooting, and maintaining organized asset inventories complements a solid foundation in IP networking, DNS, DHCP, and cabling. Recognized for exceptional communication skills, a proactive approach to problem-solving, and a commitment to supporting developers, product teams, and administrative staff with professionalism. Eager to grow through mentorship while contributing to a collaborative on-site technical team.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Solar Installer
Solaris North Services Inc.
11.2025 - Current
- Preventive Maintenance
- Removal & Reinstallation
- Assisting Module Replacement
- Assisting Battery Commissioning
- Foundational works for solar modules
IT Support (Volunteer)
Brandm3dia
06.2025 - 08.2025
- Managing Smart Media and AI solutions
IT Help Desk
US Embassy Addis Ababa
01.2022 - 02.2025
- Delivered seamless IT support, maintaining system security, integrity, and accessibility, coupled with superior customer service for embassy staff.
- Specialized in configuring/supporting Microsoft 365 (Exchange, Teams, SharePoint) and managing Azure, Intune, and endpoint systems to fortify cybersecurity.
- Handled PIV Badge/MYID support and iPost troubleshooting and managed IT infrastructure, improving GFE/BYOD devices' performance and optimization.
Senior IT Support/Site IT Manager
Heineken
05.2016 - 12.2020
- Delivered expert IT support to over 400 users, ensuring prompt resolution of technical issues.
- Managed enterprise ICT infrastructure, overseeing data centers, VMware virtual environments, and cloud computing.
- Provided hands-on customer service, assisting employees with system navigation, troubleshooting, and training.
- Ensured network security, performed backups, and led disaster recovery initiatives.
- Administered enterprise tools such as SAP and Maximo for digital transformation efforts.
IT & Guest Experience Analyst
South Star International Hotel
05.2014 - 12.2015
- Provided IT support, resolving software and hardware issues to enhance guest and employee experiences.
- Configured network devices and PBX systems to ensure seamless communication.
- Delivered excellent customer service, assisting guests with IT-related inquiries and hotel technologies.
Education
Cybersecurity Operation Analyst -
Npower Canada
Toronto, ON11.2025
Master's degree - Computer Science
American College of Technology
Addis Ababa, Ethiopia03.2022
Bachelor of Science - Information Science
University of Gondar
Gondar, Ethiopia07.2013
Skills
Windows 11 installation, configuration, and troubleshooting
macOS setup and support
Laptop/desktop imaging and deployment
Hardware diagnostics and repair (RAM, SSD, peripherals)
Printer setup, maintenance, and troubleshooting
Meeting room AV equipment support
Desk setups: monitors, docking stations, cabling, peripherals
Websites
LANGUAGES
English
Certification
- IT Infrastructure
- System Administration and IT Infrastructure Services
- CCNA (cisco certified Network Associate)
- Microsoft SharePoint for Site Owners
- Cybersecurity and Internet of Things
- CompTIA Network+ (N10-007)
Timeline
Solar Installer
Solaris North Services Inc.
11.2025 - Current
IT Support (Volunteer)
Brandm3dia
06.2025 - 08.2025
IT Help Desk
US Embassy Addis Ababa
01.2022 - 02.2025
Senior IT Support/Site IT Manager
Heineken
05.2016 - 12.2020
IT & Guest Experience Analyst
South Star International Hotel
05.2014 - 12.2015
Master's degree - Computer Science
American College of Technology
Bachelor of Science - Information Science
University of Gondar
Cybersecurity Operation Analyst -
Npower Canada
AWARDS
Excellent Customer Service Award - US Embassy, Addis Ababa - 2023-12-26, Huawei ICT Competition 2022—2023 Regional Final - Huawei ICT Academy - 2022-03-08