Energetic and collaborative individual with passion for teamwork and customer satisfaction. Understands importance of effective communication and problem-solving. Committed to contributing positively and making meaningful impact on team goals.
Overview
3
3
years of professional experience
Work History
Team Member
YouthForce
10.2023 - 09.2024
Empowering youth to speak up, address issues like bullying, substance use, and
mental health, and create safe, inclusive spaces.
Developing and implementing strategies and initiatives that lead to real positive change for young people.
Developed strong cooperative relationships with 50 coworkers and 10 managers.
Supported new staff through comprehensive onboarding process, ensuring smooth transition into their roles.
Team Member
Tim Hortons
11.2021 - 05.2023
Learned all required tasks quickly to maximize performance.
Enhanced team collaboration by organizing weekly meetings to discuss project progress and address any challenges.
Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
Managed 30 incoming calls, emails and faxes per day from customers.
Volunteer
Homework Hub Tutors
08.2021 - 09.2022
Assisted with special events and programs.
Maintained clean, neat, and operational facilities to serve program needs.
Supported engaging, fun, and smooth-running events by helping with organization and planning.
Used strong interpersonal communication skills to convey information to others.
Education
High School Diploma -
St. Mary's High School
Kitchener, ON
06.2024
Skills
Attention to detail
Goal Orientation
Mediator
Reliability
Time management
Quick to adapt
Clear communication
Excellent self-management
Strong work ethic
Friendly
Teamwork and collaboration
Positive attitude
Customer service
Hobbies and Interests
Cooking
Baking
Graphic Design
Avid Reader
Community Cleanup
Gardening
Crafting and DIY projects
Historical Exploration
Adventure Travel
Volunteer work
Languages
English
Native or Bilingual
French
Full Professional
Accomplishments
Supervised team of 20 staff members.
Resolved product issue through consumer testing.
Used Microsoft Excel to develop inventory tracking spreadsheets.