Summary
Overview
Work History
Education
Skills
References
Timeline
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Petra Milanzi

Surrey,BC

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Overview

18
18
years of professional experience

Work History

Permanent Makeup Artist

lashes by Pea
Surrey , BC
09.2017 - Current
  • Provided permanent makeup services to clients, such as eyeliner and lip color.
  • Conducted consultations with clients to determine desired look.
  • Performed skin analysis to evaluate skin condition and pigmentation levels.
  • Applied topical anesthetics prior to procedure.
  • Sanitized tools and equipment before use.
  • Mixed pigments according to client's desired color and shape.
  • Performed lash extensions, classic and volume sets, as well as lash lifts for clients.
  • Kept records of all services rendered in order to track customer satisfaction levels.
  • Stocked supplies, such as tweezers, brushes, adhesives and other necessary items.

Credit Card Customer Service Representative

Chase Bank
Surrey , BC
11.2010 - 03.2015
  • Provided customer service to cardholders by responding to inquiries, resolving complaints and providing guidance on product features.
  • Assisted in the processing of credit card applications for new customers and updated existing accounts.
  • Processed payments, balance transfers, account updates and other transactions accurately and efficiently.
  • Verified accuracy of customer information in order to ensure proper account management.
  • Investigated suspected fraudulent activities and reported suspicious activity to the appropriate departments.
  • Identified opportunities to cross-sell products or services that would benefit customers' needs.
  • Performed research on complex customer requests utilizing available resources such as online databases or internal systems.
  • Educated customers about their rights with regard to billing disputes and fraud protection services.
  • Resolved escalated customer issues in a timely manner while maintaining positive relationships with customers.
  • Utilized computer system technology to answer inquiries quickly and accurately using automated response scripts when necessary.

Customer Service Representative

Amazon
Surrey, BC
05.2008 - 12.2010
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.

Collections Officer

NCO
Surrey , BC
04.2006 - 10.2008
  • Collected delinquent accounts by contacting customers via telephone, email and mail.
  • Analyzed customer financial situations to negotiate payment plans and settlement agreements.
  • Documented collection activities in customer accounts utilizing computerized system.
  • Reviewed credit reports to identify potential risks and develop strategies for successful collections.
  • Researched account histories to determine appropriate actions on overdue payments.
  • Investigated customer complaints regarding billing disputes and errors.
  • Maintained accurate records of all collection activity in accordance with company policy.
  • Performed skip tracing activities to locate missing customers or debtors who had moved without providing a forwarding address.
  • Provided feedback regarding the effectiveness of collection efforts for management review.

Education

Some College (No Degree) - Criminology

Douglas College
New Westminster, BC

Skills

  • Client Consultations
  • Presentations and Demonstrations
  • Competitive and Consumer Market Analysis
  • Customer Consulting
  • Client Relationship Building
  • Sales Strategy
  • Portfolio Development
  • Information Security
  • Complaint Resolution
  • Appointment Scheduling
  • Report Generation
  • Paperwork Processing
  • Inbound and Outbound Calling
  • Call Management
  • Data Entry
  • Scheduling
  • Emotional Support
  • Life Skills Development
  • Clean Driving Record
  • Skill Development
  • Daily Living Assistance

References

References available upon request.

Timeline

Permanent Makeup Artist

lashes by Pea
09.2017 - Current

Credit Card Customer Service Representative

Chase Bank
11.2010 - 03.2015

Customer Service Representative

Amazon
05.2008 - 12.2010

Collections Officer

NCO
04.2006 - 10.2008

Some College (No Degree) - Criminology

Douglas College

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Petra Milanzi