Petra Lacko
Toronto,ON
Summary
Dynamic General Manager with proven leadership at Brass Taps, adept at driving sales growth and enhancing team performance. Skilled in operations management and problem resolution, I fostered a collaborative environment that boosted employee satisfaction and customer loyalty. Expert in multitasking and relationship building, ensuring exceptional service and operational excellence.
Dynamic individual with hands-on experience in serving and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
21
21
years of professional experience
Work History
General Manager/Server/Bartender
Brass Taps
07.2020 - 01.2025
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Server/Bartender
Brass Taps
09.2003 - 01.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
Timeline
General Manager/Server/Bartender
Brass Taps
07.2020 - 01.2025
Server/Bartender
Brass Taps
09.2003 - 01.2025
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