Petra Hathaway
Melbourne,ON
Summary
Dynamic leader with a proven track record in the FS System enhancing customer experience and fostering team growth. Excelled in motivational leadership and effective communication, significantly boosting team performance and customer satisfaction. Expert in relationship building and strategic marketing skills, outperforming competitors and driving business success.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Customer Experience Coach
AGRIS Co-operative
04.2018 - Current
- Promoted team values among employees, fostering a positive competitive atmosphere within the team environment.
- Boosted employee confidence through employee lead independent development plans and continuous feedback.
- Collaborated with managers, and senior leadership to share best practices, techniques, and insights for overall customer experience excellence.
- Created a diverse and inclusive work environment so everyone has a voice.
- Developed strong relationships with employees, to support growth, and to encourage the best customer service at every interaction.
Zone Grain Originator
Great Lakes Grain, AGRIS Co-operative
04.2013 - 04.2018
- Contributed to a high-performing team, consistently meeting Great Lakes Grain company targets.
- Shifted trading territory from a reactive to proactive grain purchasing business. Fostering a team to give the best customer service at every interaction.
- Collaborated in the initial stages of a marketing tool to work in building exceptional marketing plans.
- Developed strong referral networks within the community, leading to increased business opportunities.
- Outperformed competitors in the local market by offering tailored marketing plans to fit customers needs.
Customer Service Manager
Wanstead Farmer's Co-operative
09.2005 - 04.2013
- First point of contact with customers/owners and prioritized follow up and follow through of customer needs
- Navigated the Thede Ward computer system for agronomy and grain accounting
- Responsible for grain merchandising, including hedging CDN dollars, balancing the position and building relationships with end users for grain sale opportunities and movement
- Maintained effective logistics of company owned and third party trucks
- Responsible for grain origination and risk management with customers/knowledgeable in market information and trends
- Managed inventory, invoicing and deliveries
- Took ownership of customer issues and followed problems through to resolution.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Education
Agriculture Dipolma - Agriculture
Univeristy of Guelph, Ridgetown College Campus
Ridgetown, ON04.2002
Skills
- Effective Communication
- Group leadership
- Interpersonal Relationships
- Motivational leadership style
- Building Relationships
- Team Development
Certification
GROWMARK Experienced Leaders 2022
Additional Information
SalUS Mutual Insurance Company Board of Director April 2020 - Present
- Developing a long-term strategic plan, aligning company goals with market trends and opportunities.
- The Board was an part of a successful merger between West Elgin Mutual and Howard Mutual in 2023
- Contributed valuable insights regarding industry trends during board discussions, enabling informed strategic decisions, chair of multiple committees
- Assisted with identifying and recruiting other board members, successfully recruiting two board members.
- Guided organization through periods of change by providing a strong directional statement.
- Assisted with identifying and recruiting other board members, successfully recruiting two board members.
- Ensured company compliance with industry regulations, reducing risk exposure and potential legal liabilities.
- Championed corporate governance best practices, improving overall board performance and accountability.
Timeline
Customer Experience Coach
AGRIS Co-operative
04.2018 - Current
Zone Grain Originator
Great Lakes Grain, AGRIS Co-operative
04.2013 - 04.2018
Customer Service Manager
Wanstead Farmer's Co-operative
09.2005 - 04.2013
Agriculture Dipolma - Agriculture
Univeristy of Guelph, Ridgetown College Campus
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