PETRA BOSCHER
Maple Ridge,Canada
Summary
Experienced production planner with expertise in coordinating production schedules and optimizing resource allocation. Skilled in managing complex production timelines to ensure a seamless workflow and timely project delivery. Proficient in inventory management and effective collaboration with teams to consistently meet production goals.
Overview
33
33
years of professional experience
Work History
Production Planner and Replenishment Specialist
Meadowfresh Dairy Corporation
01.2021 - 02.2025
- Developed production schedules according to deadlines for existing orders and sales forecasting.
- Coordinated material procurement efforts, ensuring on-time availability of components for uninterrupted production cycles.
- Developed, released and monitored daily schedules to foster on-time completion of finished products.
- Reviewed inventories, tracked production statuses and ordered materials to foster consistent availability and production schedule adherence.
- Managed change requests effectively, balancing priorities while minimizing disruptions to ongoing operations.
- Created production forecasting plans utilizing Excel spreadsheet tools and input from production and management teams.
- Presented updated order and production status reports to sales staff and management.
- Enhanced production efficiency by streamlining processes and implementing lean manufacturing techniques.
- Employed accurate forecasting to increase efficiency and reduce waste.
- Contributed to cost reduction efforts by identifying areas for potential savings within the production planning process, leading to increased profitability.
- Devised and implemented efficient processes for production tracking and inventory control.
Customer Service Team Lead
Meadowfresh Dairy Corportaion
08.2018 - 01.2021
- Supported representatives in navigating difficult interactions with customers, offering guidance on appropriate de-escalation techniques when needed.
- Addressed escalated customer concerns promptly, ensuring satisfactory resolutions while preserving long-term relationships.
- Streamlined processes for faster issue resolution, resulting in increased customer loyalty.
- Improved customer satisfaction by addressing and resolving complex issues in a timely manner.
- Developed innovative solutions to recurring customer issues, minimizing repeat calls and enhancing overall satisfaction levels.
- Enhanced team productivity by providing ongoing training and coaching to Customer Service Representatives.
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Warehouse Administrator
Radiant wheels int.
11.2017 - 08.2018
- Coordinate all inbound and outbound orders as well as containers and trailer loads
- Generate all pick tickets, BOL’s, receiving and shipping documentation for daily operations
- Main point of contact for all customer inquiries, work with CSR’s and sales reps to accommodate last minute rush orders or any changes required
- Check in and give direction to all drivers on site, verify seals, assign doors and sign off when completed
- Dispatch assigned driver with daily route schedule as well as booking outside carriers for all additional local orders
- Coordinate and maintain a scheduled work load for onsite contractors performing container offloading
- Coordinate all out of town routing including US destinations, set up tracking and retrieve necessary custom documentation
- Liaise with operations and management by daily reporting, ongoing verification and compliance of paperwork
- Report damages, track returns and perform inventory audits
- Maintain Chep and Peco pallet tracking online as well as ordering
- Maintain and order warehouse and office supplies
- Update and maintain SOP’s
Warehouse / Production Supervisor
AGROPUR
02.2016 - 04.2017
- Supervision of 50 + staff on shift, both in warehouse and in production
- Strong focus on quality assurance HACCP, SQF, GMP’s and 5S
- Responsible for providing support to the order desk by reviewing and authorizing RFA’s, responding to customers questions and working with transportation to resolve any order delays
- In charge of the daily scheduling of Warehouse / Cooler personnel including scheduling of all training and certifications on equipment being used
- Ensure company policies are communicated, applied and enforced
- Operational, safety, plan, manage and adjust the daily workload and staffing to minimize unplanned overtime
- Provide leadership by establishing clear expectations regarding high standards of work practices and safety conscious behavior
- Continuously monitor the performance and activities of the shift operations including production through the use of KPI’s
- Detailed reporting on any near miss or accident investigations with follow ups
- Help organize and maintain 5S program throughout the plant
- Assist in reporting on machine maintenance and follow up with maintenance department
Operations Support Coordinator
SCI Logistics
05.2015 - 02.2016
- Responsible for providing support to the warehouse operations, releasing daily work orders, investigating inventory discrepancies as well as performing inventory audits
- Creating PO’s and work orders, transportation coordination of both inbound and outbound orders
- Submitting of ASN’s and routing requirements for specific customers
- Conduct the RMA process and communicate with clients on all incoming returns
- Respond to all questions and concerns of customers in a timely manner and with a strong sense of professionalism
- Procurement of supplies
- Coordinating of contract staff when required
- Maintaining Chep tracking and inputting into Chep system
Logistics Coordinator
Portside Warehouse
10.2012 - 03.2015
- Supervised a team of 20 unionized warehouse crew as well as office staff
- Keenly monitored and arranged for containers to be picked up and unloaded within pre-determined time frames while ensuring freight that is required for sale events is also prioritized
- Organized work schedules for staff as well as determine when contract staff was required
- Responsible for coordination of all training as well as guidance to ensure best practices were being maintained
- Identify and resolve stock deficiencies, report any damages, overages and shortages to client
- Worked with client daily to resolve any discrepancies they had so that all products were moved in a timely manner and to the correct locations
- Played key role in set up of billing procedures and reporting for this account
- Planned and established transportation routes for bi-monthly shipments to client’s stores, ensuring loads were shipped in a manner that was both efficient and cost conscious
- Successfully managed a 250% increase in work load during their peak season
General Manager
Nanaimo Cold Storage
05.2011 - 07.2012
- Managed and directed all warehouse operations including the setup of their latest multi-temp storage and cross-dock facility
- Performed administrative duties such as payroll, customer documentation and reporting information for customer
- Coordination of deliveries and backhauls to / from the interior using owner operator while reporting to head office
- Responsible for the recruitment, training and development of staff as well as contracted Owner Operators
- Was the liaison between the client and their customers, worked to resolve any issues prior to product being shipped to their customers
- Dispatched and coordinated LTL freight and warehouse pickups
- Worked under tight timelines in order to make daily barge times to Vancouver Island
Inventory control
Canada Safeway / Summit logistics
05.1992 - 05.2011
- Implemented the independent department, which included the coordination of the delivery schedule, dispatching, billing, data entry and the returns process
- Successful created an MS access database that was implemented for use in the Independent department
- Was main point of contact for customer and third party carriers
- Was in charge of inventory for over 10,000 products within their grocery, produce and frozen departments
- Utilized daily productions and warehouse information to track warehouse capacity daily, analyze inventory trends and initiate the appropriate action
- Increased productivity through creating cost effective queries to diminish double handling and to simplify workload planning
- Ability to coordinate and complete a full inventory cycle, directing teams while also investigating inventory discrepancies
- Set up new items in Safeway system, control and release of all orders
- Performed warehouse realignment from racking control and set up to inputting into database
- Monitored and enforced FIFO policy on all product
- Worked closely with senior management, merchandisers, buyers, vendors and customers to provide a high level of service
Education
Inventory Mgmt. certificate -
BCIT
Purchasing -
BCIT
Basic Supply Chain Management -
BCIT
Microsoft Access Complete -
BCIT
Microsoft Excel Level I & II -
Barkel school of Business
Skills
- Effective Team Communication
- Efficient Production Scheduling
- Material requirements planning
- Analytical Report Generation
- Inventory Management
- Cost reduction
- Problem-solving
- Detail-Oriented Approach
- Proficient in Multitasking
- Strong Organizational Abilities
- Inventory Coordination
Accomplishments
- Achieved a savings of $150,000 in the first year by decreasing the amount of product being reworked by creating and implementing a production database using ERP system.
- Created a production planner for the production team using Developer in Excel, this provided them with all the required information they needed for each days production run, eliminating downtime and communication errors.
- Achieved and maintained finished goods inventory process.
- Documented and resolved product returns process which led to less losses and Customer satisfaction.
Timeline
Production Planner and Replenishment Specialist
Meadowfresh Dairy Corporation
01.2021 - 02.2025
Customer Service Team Lead
Meadowfresh Dairy Corportaion
08.2018 - 01.2021
Warehouse Administrator
Radiant wheels int.
11.2017 - 08.2018
Warehouse / Production Supervisor
AGROPUR
02.2016 - 04.2017
Operations Support Coordinator
SCI Logistics
05.2015 - 02.2016
Logistics Coordinator
Portside Warehouse
10.2012 - 03.2015
General Manager
Nanaimo Cold Storage
05.2011 - 07.2012
Inventory control
Canada Safeway / Summit logistics
05.1992 - 05.2011
Purchasing -
BCIT
Basic Supply Chain Management -
BCIT
Microsoft Access Complete -
BCIT
Microsoft Excel Level I & II -
Barkel school of Business
Inventory Mgmt. certificate -
BCIT
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