Microsoft Office Suite (Word, Excel, PowerPoint)
Petr Javier
2023
Vancouver
Summary
Experienced professional with a strong foundation in retail, demonstrating a history of achieving sales goals, enhancing customer experiences, and streamlining operations. Adaptable and open to diverse roles and responsibilities, committed to delivering excellence through collaborative teamwork. Actively seeking new opportunities to contribute knowledge and enthusiasm to a dynamic setting.
Overview
11
11
years of professional experience
5
5
Certifications
Work History
Child Care Helper
Bee Haven Child Care
08.2024 - Current
- Contributed to a nurturing atmosphere by consistently displaying warmth and empathy towards each child.
- Cultivated a love of learning within children by introducing them to new experiences and fostering curiosity through age-appropriate activities.
- Adapted quickly to diverse needs of various children within the group setting, exhibiting flexibility and resourcefulness throughout daily tasks.
- Maintained a safe environment for children by adhering to strict safety guidelines and protocols.
Shift Leader
High Tide Inc.
08.2024 - Current
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enforced company policies and regulations with employees.
Assistant Manager
Glory Juice Co.
10.2023 - 08.2024
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Created employee schedules to align coverage with forecasted demands.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Mentored team members to enhance professional development and accountability in workplace.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Customer Service Representative
BC Hydro
12.2022 - 09.2023
- Access and update customer accounts in the company's database system to reflect changes in billing, service requests, and account preferences accurately. Assist customers in understanding their bills, explaining charges, and providing payment options.
- Process payments and set up payment arrangements when necessary. Handle incoming calls from customers regarding billing inquiries, account changes, service outages, and general inquiries.
- Provide prompt and accurate information to address customer concerns. Investigate and resolve customer issues, complaints, or discrepancies related to billing, meter readings, service connections, and more.
- Follow established procedures to ensure timely resolution.
Financial Services Representative
Vancity Credit Union
10.2022 - 12.2022
- Worked with clients to provide competitive commercial banking solutions and retail financing plans.
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
- Offered competitive commercial banking solutions and retail financing options.
Language Specialist
Nawalakw Healing Society
07.2020 - 10.2022
- Attended training programs to improve professional knowledge and interpretation skills.
- Reviewed, edited and proofread translated documents for accuracy.
- Translated website content from other languages to English.
- Assist in basic translation tasks, converting written text from English to Kwak'wala.
- Collaborate with language instructors, mentors, and fellow apprentices to enhance learning experiences.
NITEP Teacher Practicum
University Of British Columbia
09.2017 - 05.2020
- Completed the teacher practicum in compliance with the British Columbia Ministry of Education guidelines, under the guidance of experienced educators.
- Effectively managed classroom dynamics, promoting a safe and inclusive environment that encouraged student participation and respect for diversity.
Crew Member
Burger King
09.2017 - 12.2017
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
Footwear Sales Associate
Mark's Work Wearhouse
10.2015 - 03.2016
- Created attractive merchandise displays throughout store.
- Greeted and offered sales assistance to every customer upon entry into store.
- Educated customers on personalized shoe options based on activity level, style preferences and foot type.
- Advertised best-selling shoe products and trendy brands.
Sales Representative
APEX Marketing
04.2015 - 03.2016
- Actively approach and interact with event attendees, effectively pitching and demonstrating the car wax products to generate sales.
- Conduct live demonstrations to showcase the effectiveness of the car wax, encouraging customers to make a purchase.
- Deliver exceptional customer service by addressing inquiries, providing product recommendations, and offering solutions to customer needs.
- Engage with potential customers and provide
Assistant Coach
North Burnaby Boxing Club
09.2014 - 01.2015
- Assist in supervising fitness and conditioning routines to enhance boxers' strength, endurance, and agility.
- Ensure that all training and sparring sessions adhere to safety standards and regulations.
- Organize and oversee sparring sessions, emphasizing safety and proper technique.
Team Member
Tim Hortons
09.2014 - 01.2015
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
Hatchery Assistant
Gwa'ni Hatchery
06.2014 - 09.2014
- Analyze data collected during fish monitoring and rearing processes to identify trends and make recommendations for improvements.
- Assist in the planning and execution of salmon releases, ensuring that release targets and schedules are met.
- Ensure compliance with all relevant environmental regulations, including those related to water quality, fish health, and release protocols.
Museum Assistant
U'mista Museum
06.2013 - 09.2013
- Actively promote and sell products or services to customers, aiming to maximize sales and meet or exceed sales targets.
- Greet and engage with customers, offering assistance and guidance in finding products or services that meet their needs.
- Have a deep understanding of the products or services offered, including features, benefits, pricing, and any promotions.
- Provide excellent customer service, address inquiries, resolve complaints, and handle returns or exchanges as needed.
Education
NITEP, Faculty of Education - Education
University of British Columbia
Vancouver, BCFaculty of Humanities & Social Sciences - General Studies
Douglas College
New Westminster, BCSkills
Technical Proficiency
CPR training
Equipment Troubleshooting
Team Leadership
Task Delegation
First aid knowledge
Accomplishments
- Guest speaker at Congress (Institute for Critical Indigenous Studies, UBC)
- Boxing BC Association: Heavyweight (91kg) Provincial Silver Medalist
Certification
Douglas College: Fundamental Movement Skills Certificate
References
Joey J. Osborne
Phone: 604-202-9909
Email : joeosborne96@gmail.com
Vancouver Savings Credit Union, Account Manager
Dave Robinson
Phone: 778-709-7473
Email : daverobinson75@hotmail.com
UBC, NITEP / Alumni
Software
Communication (Zoom/Microsoft Teams)
Web Development Skills (HTML/CSS/Wordpress)
Timeline
Child Care Helper
Bee Haven Child Care
08.2024 - Current
Shift Leader
High Tide Inc.
08.2024 - Current
YMCA BC’s Responsible Adult Course in Child Development, Child Guidance, and Nutrition
08-2024
Adult CPR, AED
08-2024
Assistant Manager
Glory Juice Co.
10.2023 - 08.2024
Responsible Service BC: Selling It Right
09-2023
Customer Service Representative
BC Hydro
12.2022 - 09.2023
Financial Services Representative
Vancity Credit Union
10.2022 - 12.2022
Language Specialist
Nawalakw Healing Society
07.2020 - 10.2022
University of British Columbia: QPR (Question, Persuade, Refer) Suicide Prevention Certification
10-2017
NITEP Teacher Practicum
University Of British Columbia
09.2017 - 05.2020
Crew Member
Burger King
09.2017 - 12.2017
Douglas College: Fundamental Movement Skills Certificate
05-2017
Footwear Sales Associate
Mark's Work Wearhouse
10.2015 - 03.2016
Sales Representative
APEX Marketing
04.2015 - 03.2016
Assistant Coach
North Burnaby Boxing Club
09.2014 - 01.2015
Team Member
Tim Hortons
09.2014 - 01.2015
Hatchery Assistant
Gwa'ni Hatchery
06.2014 - 09.2014
Museum Assistant
U'mista Museum
06.2013 - 09.2013
NITEP, Faculty of Education - Education
University of British Columbia
Faculty of Humanities & Social Sciences - General Studies
Douglas College
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