Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Petr Brandtlik

1265 Burnaby Street, Vancouver,BC

Summary

I am a self-motivated hospitality professional with extensive experience in customer service. I am very comfortable with international clientele, tourists and corporate guests alike.

Overview

9
9
years of professional experience

Work History

Server

Frankies's Italian Kitchen
12.2019 - 08.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Server/Restaurant Floor Manager

The Elk And Oarsman Restaurant And Bar
09.2017 - 11.2019
  • Offer positive solutions to problems or issues and be voice that is part of decision-making team.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

Server

St. James's Gate Irish Pub
07.2014 - 09.2017
  • Ensure that all guests feel welcome and are given responsive, professional and gracious service at all times.
  • Perform all aspects of positions with efficiency, respect, professionalism, teamwork, knowledge, patience, awareness, compassion and courtesy.
  • Represent restaurant professionally through effective communication and cooperation.

Education

Technical College of Mechanical Engineering
Pilsen, Czech Republic
06.2011

Skills

  • Customer Service
  • High-Volume Dining
  • Communications Protocols
  • Performance Improvement

Languages

English
Full Professional
Czech
Native or Bilingual

References

  • Adolfo Anaya, Frankie's Italian Kitchen, Restaurant Manager. 604 298-7547, adolfo@frankies.ca
  • Craig Paton, Owner, The Elk and Oarsman Restaurant and Bar / St. James's Gate Irish Pub. 403 606- 4097

Timeline

Server

Frankies's Italian Kitchen
12.2019 - 08.2023

Server/Restaurant Floor Manager

The Elk And Oarsman Restaurant And Bar
09.2017 - 11.2019

Server

St. James's Gate Irish Pub
07.2014 - 09.2017

Technical College of Mechanical Engineering

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Petr Brandtlik