Summary
Overview
Work History
Education
Skills
Accomplishments
Activities
Languages
Basketball
Timeline
Generic

PETIT-TANGUY NDEMEYE

Canada,NB

Summary

Excellent communicator and dependable team player with strong understanding of insurance industry. Adept at building relationships with clients, brokers and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions.

Overview

6
6
years of professional experience

Work History

CUSTOMER SERVICE/TECH AGENT

TRUSTEDHOUSESITTERS
05.2022 - Current
  • Handled and promptly resolved customer complaints to maintain professional relationships.
  • Followed up on customers' inquiries to assess satisfaction with provided solutions.
  • Resolved caller issues quickly and thoroughly.
  • Informed clients of policies and procedures.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Obtained client information by answering telephone calls.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Worked with team to identify areas of improvement and devised solutions based on findings.

Bilingual Customer Care Advisor

Scotiabank
09.2021 - 04.2022
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Minimizing risk and losses by knowing and adhering to Scotiabank's policy, authentication procedures and
    key controls
  • Providing Advice and Solutions to high volume of inbound customer calls as an expert in Day to Day services for members.

TEAM LEAD

MAXIMUS (CLOUD 5 COMMUNICATIONS)
07.2020 - 08.2021
  • Helped Citizens of North Carolina with their applications for benefits during the COVID time
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Performed duties of a team lead like, QA meetings, coaching sessions and etc.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Coached team members in techniques necessary to complete job tasks.

TECHINICAL SUPPORT AGENT

ADVANTAGE COMMUNICATIONS
07.2017 - 06.2020
  • Provided technical support to Eastlink customers and helped answer any technical inquiries about their service
  • Document problems/inquiries appropriately according to the existing guidelines
  • Worked for different companies within the organization
    Sold tv, phone and wifi services to clients
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.
  • Handled payments (credit cards, visa, American express, prepaid cards)
  • Following call center "scripts" when handling different topics
  • Help customers to my fullest with respect and good customer care
  • Identifying customer's needs, clarify information, Research every issue and Providing solutions
  • Help agents with difficulties they are facing when supervisor or team lead is not around (help desk)
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.

Education

Associate of Arts - Financial Mathematics/ Economics

UNIVERSITY OF PRINCE EDWARD ISLAND
Charlottetown, PE
06.2023

High School Diploma -

WELLSPRIND ACADEMY
Rwanda, Kigali
05.2015

Skills

  • Microsoft Suite Skills with excel, PowerPoint, word, google docs, etc
  • Teamwork and critical thinking
  • Project Management
  • Hardworking, organized and responsible
  • Customer Complaint Resolution
  • Organizational Skills
  • Problem-Solving Skills
  • Technical Support
  • Documenting Information
  • Clear Communication
  • Customer Needs Assessment

Accomplishments

I am happy to discuss some of my accomplishments;


  • January 2016- September 2016; I worked with the Water mission Rwanda, where, we helped fellow countrymen/women with access to clean water. We also organized a fundraiser that brough it about 5000$ to further support the community.
  • The cube initiative and Rwanda we Rise; These two were a commitment that I made with my friends to help during covid. With the Cube initiative, we assisted high shool students who were looking for financial literacy after or during covid.
  • With Rwanda we Rise; we were able to build a house for a family in Rwanda and paid the medical insurance for 82 people for 3yeas.




Activities

  • 01/01/16, 09/30/16, WATER MISSION RWANDA, KIGALI RWANDA, Helped citizen gain access to clean water. Organized and hosted fundraising complains where we got approximately 5000$ to further support the community
  • 04/01/21, 09/30/22, THE CUBE INITIATIVE, PRINCE EDWARD ISLAND, Part of a team of 6 who taught high school students and other individuals who were looking for financial assistance after or during the struggles of COVID.

Languages

English
Native or Bilingual
French
Professional Working
Swahili
Limited Working

Basketball

My mother used to play basketball so it runs in the family, In my highschool days, I was a basketball player and I still am but not as much. I was able to win on a district level and played for my national team under 18years. I still play and organize friendly games sometimes as well.

Timeline

CUSTOMER SERVICE/TECH AGENT

TRUSTEDHOUSESITTERS
05.2022 - Current

Bilingual Customer Care Advisor

Scotiabank
09.2021 - 04.2022

TEAM LEAD

MAXIMUS (CLOUD 5 COMMUNICATIONS)
07.2020 - 08.2021

TECHINICAL SUPPORT AGENT

ADVANTAGE COMMUNICATIONS
07.2017 - 06.2020

Associate of Arts - Financial Mathematics/ Economics

UNIVERSITY OF PRINCE EDWARD ISLAND

High School Diploma -

WELLSPRIND ACADEMY
PETIT-TANGUY NDEMEYE