Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Petia Parsikhian

Markham,ON

Summary

Dedicated Customer Service Professional with 5+ years of experience working in customer care and proven multitasking abilities. Skilled at operating in a fast paced environment with demanding objectives for sales, service and quality.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Parsons
12.2022 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information, striving for first-contact resolution whenever possible.
  • Communicated with customers across inbound/outbound calls, chats and emails on a daily to address inquiries, complaints and provide resolution.
  • Worked remotely from home majority of the week.
  • Proficiency working with Zendesk, AWS, Symbee and more.
  • Documented all customer interactions to create tickets for future reference.
  • Receive ongoing 5 star ratings by customers on the survey provided after all interactions.

Pharmacy Technician

St.Gabriel IDA Pharmacy
11.2021 - 07.2022
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, verifying accuracy of dosage, side effects and packaging.
  • Communicated with customers through inbound/outbound calls regarding order status, prescriptions, covid vaccines and store hours.
  • Operated cash register and other front counter tasks to facilitate daily operations.
  • Updated computer system with current customer, insurance, payment and inventory information along side with copying and faxing.

Sales Associate

Sporting Life
09.2019 - 02.2020
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Communicated with customers through inbound/outbound calls to provide information about products, services, store hours, policies and procedures.
  • Prepared merchandise on sales floor by pricing and tagging.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Sales Associate

Browns Shoes
09.2016 - 07.2017
  • Engaged with customers about product offerings, upcoming sales, policies and restrictions to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing and tagging.
  • Processed product returns and assisted customers with alternative selections.
  • Helped customers complete purchases, locate items and join rewards programs.

Education

High School Diploma -

Richmond Green Secondary School
Richmond Hill, ON
06.2017

Skills

  • Customer Satisfaction
  • Complaint resolution
  • Remote Work
  • Reliability and Adaptability
  • Efficient and Detail Oriented
  • Computer knowledge

Certification

  • Standard First Aid - CPR C - AED

Timeline

Customer Service Representative

Parsons
12.2022 - Current

Pharmacy Technician

St.Gabriel IDA Pharmacy
11.2021 - 07.2022

Sales Associate

Sporting Life
09.2019 - 02.2020

Sales Associate

Browns Shoes
09.2016 - 07.2017

High School Diploma -

Richmond Green Secondary School

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Petia Parsikhian