Front Office Volunteer
Black Coalition for AIDS Prevention
Toronto, ON
08.2023 - Current
- Greeted visitors and provided assistance with inquiries.
- Provided customer service to guests, including check-in and check-out procedures.
- Answered incoming calls in a courteous manner and transferred calls as needed.
- Responded to guest complaints in a professional manner.
- Maintained accurate records of guest accounts using computer software applications.
- Assisted with the preparation of reports related to front office operations.
- Ensured that all front desk staff adhered to company policies and procedures.
- Assisted with the training of new front desk personnel when necessary.
- Prepared detailed shift reports at the end of each shift for review by management team members.
- Managed inventory levels of supplies used in the front office area.
- Created weekly schedules for front desk staff based on occupancy levels.
- Maintained positive working relationship with fellow staff and management.
- Handled incoming calls and directed callers to appropriate department or employee.
- Assisted organizational efforts by filing, entering data and answering phones.
- Maintained front desk to provide positive first impression.
- Received and distributed mail, letters and packages.
- Answered phones and routed voicemails to respective employees.
