Summary
Overview
Work History
Education
Skills
Websites
Personal Information
Certification
Languages
Personaldetails - Highesteducation
Timeline
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Peterson Jean

Ottawa,ON

Summary

Dynamic and versatile professional with extensive experience in social communication, public relations, marketing, sales, and customer service. Proven track record of developing and executing strategic communication and marketing campaigns that enhance brand visibility and drive business growth. Adept at building and maintaining strong relationships with stakeholders, managing public perception, and delivering exceptional customer service. Skilled in leveraging digital marketing tools and platforms to engage audiences and achieve organizational goals. Known for a customer-centric approach, innovative problem-solving, and the ability to thrive in fast-paced environments.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Delivery Driver

Instacart
04.2023 - Current
  • Doing groceries and then delivering them to customers' houses.
  • Delivered packages to customer doorsteps and business offices.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.

Client Relations

CDLSI
06.2022 - 08.2022
  • Assisted more than 60 clients daily with Payment Inquiries
  • Assisted over 60 clients per day with their Payment Due Date Change
  • Performed Pre-Approval Payment Change and Address Change Processed Lease Assignment.

Technical Support

United Nearshore Operation
03.2021 - 12.2021
  • Provided technical assistance and answers to more than 70 user questions daily
  • Assisting over 50 users by troubleshooting problems with computer hardware or software.

Customer Service Representative

Telecom Networks
01.2019 - 10.2019
  • Informed over 50 customers about billing procedures, processed payments, and provided payment options setup assistance
  • Asked probing questions to determine service needs and accurately input information into electronic systems
  • Documented conversations with customers to track requests, problems, and solutions.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns

Food Service Assistant

Flat Rock River
05.2018 - 09.2018
  • Organized food items on serving trays and in carry-out packages
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency
  • Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash, and maintaining machinery.

Seller

Contact Center Dominicana
11.2015 - 03.2018
  • Contacted new and existing customers to discuss how specific products could meet their needs
  • Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
  • Demonstrated adaptability by embracing new technologies or tools that enhanced productivity or facilitated better client communication.
  • Maximized profitability with strategic pricing, discounting, and inventory management techniques.
  • Packed, labeled, and shipped products to customers, providing accurate delivery timelines.
  • Used well-established online selling techniques and procedures to market products on E-commerce sites.
  • Developed promotional strategies to increase awareness and achieve sales goals.
  • Responded to customers' complaints regarding service and product quality to solve issues.
  • Analyzed performance metrics and adjusted strategies accordingly to optimize results.
  • Developed crisis communication plans to safeguard company's reputation during challenging situations.
  • Organized successful events and product launches that generated significant media coverage and customer interest.
  • Increased customer engagement through social media.
  • Collaborated with team members to develop creative campaigns for social media platforms.

Education

Bachelor's Degree - Social Communication

Saint Paul University
Ottawa, ON
04.2024

Bachelor's Degree - Tourism & Hotel Business Administration

Universidad Dominicana O&M
Santiago, CL
04.2021

Skills

Analysis and Report writing skills

  • Credit card payment processing
  • Quality assurance controls
  • Customer relations
  • Retail sales customer service
  • Process optimization
  • Inbound and outbound calling
  • Ability to quickly and effectively resolve complaints and issues
  • Ability to use different customer management systems, such as Five9, CRM, and HubSpot (3 years)
  • Sales expertise
  • Technical Support
  • Delivery driver experience (2 years)
  • Public Relations Strategies
  • Social Media Marketing
  • Interpersonal Communication
  • PR strategy development

Websites

Personal Information

Title: Social Communication Specialist | Public Relations Expert | Marketing Strategist | Sales Professional | Customer Service Advocate

Certification

  • Security Guard Certification, 06/01/22
  • CPR Certification, 06/01/22

Languages

English
Full Professional
French
Native or Bilingual
Spanish
Full Professional
Haitian Creole
Native or Bilingual

Personaldetails - Highesteducation

Bachelor's Degree

Timeline

Delivery Driver

Instacart
04.2023 - Current

Client Relations

CDLSI
06.2022 - 08.2022

Technical Support

United Nearshore Operation
03.2021 - 12.2021

Customer Service Representative

Telecom Networks
01.2019 - 10.2019

Food Service Assistant

Flat Rock River
05.2018 - 09.2018

Seller

Contact Center Dominicana
11.2015 - 03.2018

Bachelor's Degree - Social Communication

Saint Paul University

Bachelor's Degree - Tourism & Hotel Business Administration

Universidad Dominicana O&M

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Peterson Jean