Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Timeline
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Peter Kojo Kodua

Ottawa,ON

Summary

Dedicated and compassionate Personal Support Worker with a BSc in Social Work, equipped with Standard First Aid and CPR Level C certifications. Possessing a recent TB test and a clear Vulnerable Sector Check.

Proven ability to provide exceptional care to individuals in need, ensuring their physical comfort and emotional well-being. Skilled in assisting with daily living activities, medication administration, and fostering a supportive environment. Ready to leverage theoretical knowledge and practical experience to deliver high-quality care. Available to start immediately

Overview

12
12
years of professional experience

Work History

Personal Support Worker

CBI HEALTH
04.2024 - Current
  • Provide assistance with activities of daily living such as feeding, lifts and transfers, bathing, skin care, oral hygiene, and toileting.
  • Assisting clients with daily living needs to maintain self-esteem and general wellness.
  • Monitoring clients for behavioral, physical, and cognitive changes, reporting any concerns to supervisors.
  • Assisting clients with daily living activities, promoting independence and wellbeing.
  • Continuously observing clients and their environments, report and document unsafe conditions and behavioral, physical, and / or cognitive changes to appropriate supervisor
  • Conducting light housekeeping duties to maintain clean and comfortable living space for clients.
  • Fostering trust-based relationships with clients through active listening and empathetic communication skills.

Deputy Team Leader, Air Export

DB Schenker Logistics Nederland B.V
01.2023 - 02.2024
  • Optimized routing options for shipments by analyzing available carrier schedules and selecting cost-effective solutions.
  • Managed 4 complex export projects from inception to completion, ensuring seamless execution of all tasks involved.
  • Collaborated effectively with Team Leader to set realistic goals while considering individual strengths and weaknesses of each team member.
  • Coordinated closely with warehouse teams to ensure proper packaging and labeling of shipments, minimizing damage and delays.
  • Collaborated cross-functionally with sales teams to develop customized service offerings tailored to individual client needs.
  • Resolved shipment issues swiftly, demonstrating excellent problem-solving abilities in high-pressure situations.
  • Maintained safety in high-stress situations by effectively diffusing conflicts and providing clear instructions.

Agent, Air Export

Expeditors International B.V
11.2020 - 12.2022
  • Handled and promptly resolved customer complaints to maintain professional relationships.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations.
  • Delivered exceptional customer service by proactively addressing concerns and fostering positive experience throughout all interactions.
  • Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
  • Maintained comprehensive product and service knowledge for accurate, informative customer advice.

Project Support Officer/Customer Support Specialist

Nissan Motor Parts Centre
05.2018 - 10.2020
  • Managed project resources to optimize project productivity and enhance deliverable outcomes
  • Managed interactions with callers, clients and colleagues respectfully, collaboratively and professionally to contribute to harmonious, productive work environment
  • Managed customers inquiries via phone and email, processing quotes and orders, and consistently ensured high levels of customer satisfaction
  • Maintained effective communication with customers, offered feedback to management, and contributed to service excellence
  • Conducted comprehensive quality assurance surveys with customers and provided feedback to enhance customer experience
  • Facilitated communication between internal departments and ensured adherence to agreed-upon timelines.
  • Ensured timely delivery of services by closely monitoring project progress and proactively addressing potential bottlenecks or delays.

Social Work Officer

Domestic Violence and Victim Support Unit
01.2015 - 03.2018
  • Conducted individual and group interviews to evaluate clients needs and situations
  • Developed assistance programs, arranging referrals to diverse agencies for support in financial, legal, medical, and other areas
  • Investigated cases of child abuse or neglect, implementing necessary protective actions
  • Collaborated with interdisciplinary teams to provide support for client groups
  • Advocated for client groups while, creating prevention and intervention initiatives
  • Conducted approximately 5 social research and contributed to community development projects
  • Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.

Social Caseworker

School For The Mentally Challenged
06.2012 - 12.2014
  • Assessed cases and compiled reports containing relevant information
  • Assessed needs of each client and recommended appropriate services and resources.
  • Monitored case progress for timely completion and compliance with applicable regulations.
  • Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
  • Established trusting relationships with clients, fostering open communication and rapport building.
  • Maintained high level of client confidentiality, following strict guidelines, and recommendations.
  • Effectively liaised with other service providers and made appropriate use of resources

Education

Master's degree - European Studies

Sapienza University of Rome
Roma, Lazio
05.2020

Bachelor's degree - Social work, general

Kwame Nkrumah University of Science And Technology
Kumasi
06.2015

Skills

  • Personal Hygiene Assistance
  • Mobility Assistance
  • Emotional Support
  • Social support
  • Privacy and confidentiality
  • Patient Care
  • Daily living assistance

Personal Information

Willing To Relocate: Anywhere

Languages

English
Full Professional
French
Elementary
Italian
Elementary

Timeline

Personal Support Worker

CBI HEALTH
04.2024 - Current

Deputy Team Leader, Air Export

DB Schenker Logistics Nederland B.V
01.2023 - 02.2024

Agent, Air Export

Expeditors International B.V
11.2020 - 12.2022

Project Support Officer/Customer Support Specialist

Nissan Motor Parts Centre
05.2018 - 10.2020

Social Work Officer

Domestic Violence and Victim Support Unit
01.2015 - 03.2018

Social Caseworker

School For The Mentally Challenged
06.2012 - 12.2014

Master's degree - European Studies

Sapienza University of Rome

Bachelor's degree - Social work, general

Kwame Nkrumah University of Science And Technology

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Peter Kojo Kodua