Peter Cressman
Toronto
Summary
Seasoned Airport Operations Manager with a proven track record at Jazz Aviation, Air Canada, Porter Airlines and Sunwing Airlines., enhancing operational efficiency and fostering collaborative relationships for smooth operations. Skilled in data analysis and safety management, I significantly reduced delays and improved service quality.
My leadership and strategic planning abilities have consistently delivered outstanding operational results.
Developed exceptional skills in operational management and logistics within a fast-paced airport environment. I am seeking to transition into a new field that will allow me to focus on my passion for working with an aircraft manufacturer while applying my extensive airline operational skillset.
Extensive experience in ensuring regulatory compliance and optimizing team performance. Committed to leveraging strategic planning and problem-solving skills to drive continued growth and success with Bombardier Aerospace.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Airport Operations Manager
Sunwing Airlines Inc.
09.2024 - Current
- Managed budgets for various departments within the airport operations division, allocating resources effectively while minimizing costs.
- Fostered close working relationships with GTAA operational groups to facilitate a smooth operation with a minimum of delays and impacts.
- Coordinated with federal agencies on security matters, keeping abreast of changing regulations and updating policies accordingly.
- Monitored performance metrics for service providers such as catering companies, fuel suppliers, and baggage handlers, ensuring optimal service quality levels were maintained consistently.
- Managed daily flight schedules to ensure timely arrivals and departures, reducing delays and customer complaints.
- When operational delays occur, investigate delays to ensure compliance with federal APPR regulations.
- Conducted regular audits of airport systems and infrastructure, identifying areas for improvement or repair.
- Liaised with customs officials to facilitate the smooth processing of international passengers arriving at or departing from the airport premises.
Technical Documentation Manager (Contract)
Porter Airlines Canada Limited
04.2023 - 11.2023
- Participated in the introduction of the Embraer E195-E2 into Canadian airline service
- Assisted accountable executive officer in gathering necessary documentation for Transport Canada approvals.
- Conducted thorough audits of existing documentation to identify gaps and areas for improvement.
- Collaborated with cross-functional teams for seamless integration of technical content into pilot training and operational manuals.
- Optimized document review process by establishing a centralized feedback mechanism and incorporating stakeholder inputs from various departmental teams such as Flight Operations, Crew Training, Maintenance, and Systems Operation Control
- Developed customized templates for various document types to ensure consistent branding and messaging across all materials.
Airport Operations Manager
Jazz Aviation
11.2021 - 04.2023
- Managed daily flight schedules to ensure timely arrivals and departures, reducing delays and customer complaints.
- Monitored performance metrics for service providers such as catering companies, fuel suppliers, and baggage handlers, ensuring optimal service quality levels were maintained consistently.
- Worked directly with Air Canada to coordinate manpower planning for aircraft arrival and departures.
- Interfaced with GTAA RMU to ensure effective planning of gate assignments to deliver operational efficiency with a minimum of delays and gate conflicts
- Managed Irregular Operations due to weather, security issues, or aircraft mechanical failures.
- Arranged special operational permits for specific situations such as engine runs, ground taxi testing, etc.
Passenger Service Agent
American Airlines
01.2020 - 06.2020
- Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Safeguarded sensitive passenger information by maintaining strict confidentiality standards at all times.
- Gained extensive knowledge of airline departure control systems such as SABRE-QIK
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Efficiently processed travel documents, verifying identification accuracy according to security protocols before boarding flights.
- Was laid off from position due to COVID-19 Pandemic
Recovery From Automobile Accident
Not Applicable
11.2018 - 12.2019
- Extensive physical recovery from injuries sustained in motor vehicle accident
- Underwent multiple orthopedic procedures to correct injuries to lower extremities.
Commercial Client Support Manager
Airbus Group
10.2008 - 09.2018
- Coordinated regular team meetings to discuss progress, challenges, and best practices in client support management.
- Worked with a tightly integrated team to deliver superior operating and ownership experience for both commercial airlines as well as private owners of Airbus Corporate Jets.
- Maintained detailed records of client interactions for easy reference during future engagements or escalations.
- Worked directly with A320, A330, and A350XWB Product Development teams to ensure comprehensive product support packages for both aging legacy products as well as new aircraft into service.
- Monitored team KPIs regularly, adjusting strategies as needed to consistently meet targets related to response time, resolution rates, and customer satisfaction.
- Actively worked with engineering and design teams to provide insight and feedback on cabin design changes and enhancements.
- Worked on a rotating 24/7 on-call basis to provide support to Airbus operators worldwide
- Received multiple promotions with increasing responsibility, ultimately rising to the level of Director, Commercial Client Support
Education
Bachelor of Arts - Information Systems & Human Behaviour
University of Guelph
Guelph, Ontario04-2008
High School Diploma -
Centennial Collegiate Vocational Institute
Guelph, Ontario06-2004
Skills
- Operational efficiency
- Incident investigation
- Safety management System Administration & Contingency Planning
- Scheduling management for staff and operational planning
- Data Analysis & Business Intelligence
- Training development (Recurrent and Introductory)
- Budget planning
- Microsoft Office Applications
Languages
English
Native or Bilingual
French
Limited Working
Accomplishments
- Documented and resolved On-Time Performance issues with aging aircraft at Jazz Aviation which led to increased on-time performance and enhanced customer satisfaction.
- Supervised team of 40 staff members at Airbus Group and team of 15-20 staff at Jazz Aviation.
- Documented and resolved operational dispatch issues during winter operations of Embraer E-175 fleet at Jazz Aviation which led to a reduction of maintenance delays
Certification
- Salesforce Administrator Credential – Salesforce.
- Experienced SAP S/4HANA User
- Extensive experience in the creation of Multi Operator Messages, Service Alert Bulletins, FOM, and QRH updates.
- Excellent knowledge of Jeppesen software applications
Interests
- Historical Exploration throughout Europe and Asia
- World Travel
- Aviation History and Archaeology
- Drone Piloting
- Volunteering at local animal shelters and rescue organizations
- Environmental Conservatorship
Timeline
Airport Operations Manager
Sunwing Airlines Inc.
09.2024 - Current
Technical Documentation Manager (Contract)
Porter Airlines Canada Limited
04.2023 - 11.2023
Airport Operations Manager
Jazz Aviation
11.2021 - 04.2023
Passenger Service Agent
American Airlines
01.2020 - 06.2020
Recovery From Automobile Accident
Not Applicable
11.2018 - 12.2019
Commercial Client Support Manager
Airbus Group
10.2008 - 09.2018
Bachelor of Arts - Information Systems & Human Behaviour
University of Guelph
High School Diploma -
Centennial Collegiate Vocational Institute
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