Peter Whyte

• Increased overall revenue by upselling additional services and products during routine maintenance visits.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Managed inventory control systems to maintain adequate stock levels of parts and supplies.
• Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.

• Oversaw daily service operations to ensure optimal customer satisfaction and operational efficiency.
• Developed and implemented training programs for service staff to enhance technical skills and customer interaction.
• Streamlined service processes, resulting in reduced wait times and improved workflow management.
• Managed inventory control systems to maintain adequate stock levels of parts and supplies.

Responsible for returning the Body Shop to profitability, implementing processes, and developing cost control for materials.

• Oversaw daily operations, ensuring optimal workflow and resource allocation.
• Implemented process improvements to enhance service efficiency and customer satisfaction.
• Trained and mentored team members on best practices in fixed operations management.
• Managed inventory levels, optimizing stock availability and reducing excess costs.

This position was during Covid lock downs, creating new challenges due to staffing, scheduling work etc.

Managed internal operational standards and productivity targets for All areas of Service, Parts, and Body .

• Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
• Communicated best practices among on-site and external personnel to align efforts and goals.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs.
• Evaluated existing operations and current market trends to identify necessary improvements and capitalize on changes.
• Reviewed established policies and procedures to take on temporary leadership positions, motivate employees and facilitate smooth operations.
• Enhanced "must have" wants, managing effective marketing campaigns.
• Streamlined and monitored quality programs to alleviate overdue compliance activities.
• Utilized exemplary negotiation skills to obtain manufacturing service agreements and assure quality standards.
  

• Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
• Met with key customers to discuss service needs and develop effective and practical solutions.
• Planned and implemented a solutions for technical problems such as training and shop
• Met with customers to discuss service needs and offer available solutions.

Rebuilt the entire Fixed Operations Departments to a level that contributed to the overall profitability of the Dealership, I initiated, and built the GM "Express lube department" during my short

Helped to build the entire Dealership to be a Brand leader in the Durham