PETER WESTERGAARD
Vancouver,Canada
Summary
Operations - Project Coordinator - Admin Specialist
Results-driven management professional with several years of experience in operations, production management, organizational development and team building within diverse industries. Highly adept in planning, coordinating and executing successful production strategies. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
9
9
years of professional experience
Work History
Operations Manager
Ocarina Studios
Vancouver, CA
03.2023 - Current
- Operations Team: Currently, manage the operations team by holding weekly sprint planning meetings to set clear goals, prioritize tasks, and keep projects on track, which continuously improve the operations of the company. I acted as the central connector across Operations, Development, Art, and Marketing teams, ensuring alignment on shared goals, resource planning, and documentation workflows.
- Process Improvement: Implemented automated systems for labor compliance and financial documentation, cutting processing times by 35%, and improving accuracy by 40%. This resulted in smoother workflows and audit readiness.
- Finance & Accounting: Monitored and managed company-wide spending, including executive and departmental budgets. Maintained organized, audit-ready financial records and collaborated directly with external accountants to support accurate and timely corporate tax filing.
- University Partnership Projects: Directed two UBC Capstone projects with the CEO, guiding 4 students to develop a functional prototype for a B2B large-language model prototype. Worked closely with SFU’s marketing accelerator program (MAP), guiding 40 students in developing comprehensive marketing reports. Collaborated with SFU’s Business Development course over the past two semesters, mentoring more than 60 students to create detailed corporate project management reports for marketing, community engagement, and strategies for integrating AI into various aspects of a business.
- Team Expansion and Retention: Scaled team from 5 to 30+ members, reducing onboarding time by 75% and improving team output in core areas (marketing, development, operations).
- Collaboration with Leadership: Worked closely with the executive team to achieve a 90% completion rate on quarterly goals, aligning operational priorities with strategic objectives and ensuring seamless execution. Actively led the HR, Engineering, Art, and Operations teams, regularly reporting progress to the CEO and CTO.
- HR Onboarding Protocols: Established an agile operations framework and led cross-functional sprint planning and 1:1s, increasing team accountability and momentum.
Executive Assistant
Cointelegraph (CT Studios)
Remote
03.2022 - 04.2023
- Streamlined professional and personal scheduling for the Director of Operations and Director of Marketing, managing complex calendars with frequent changes and coordinating international and domestic travel arrangements. Saved executives over 40 hours per month by taking ownership of their administrative tasks.
- Acted as a primary liaison for high-volume communications, responding promptly to emails and messages to ensure stakeholders' needs were addressed effectively. Achieved a 100% response rate within 24 hours.
- Coordinated logistics for executive meetings, conferences, and events, including preparing detailed agendas, managing materials, and arranging reservations for hotels, flights, and venues, both domestically and internationally.
- Tracked and organized expenses for multiple executives, ensuring compliance with company policies and delivering accurate, timely reports to finance teams.
- Maintained confidentiality and exercised discretion in handling sensitive information while managing high-stakes tasks.
- Developed strong relationships with internal and external stakeholders, including high-profile clients, vendors, and investors, ensuring smooth coordination and alignment of priorities.
Assistant Front Office Manager
Sheraton Hotels & Resorts
Vancouver
08.2021 - 03.2022
- Supported day-to-day front office operations, helping lead a team of over 30 agents and supervisors while maintaining a focus on smooth guest experiences. Took an active role in training, scheduling, and stepping in to resolve service issues. Worked closely with other departments to ensure everything from check-ins to group bookings ran without a hitch. Required to keep active inventory on office supplies, room keys, and hotel marketing material.
Front Office Supervisor
Sheraton Hotels & Resorts
Vancouver
08.2018 - 08.2021
- Managed a team of guest services agents during shifts, ensuring front desk operations run efficiently. Helped onboard and mentor new team members, and acted as the go-to for handling escalated guest concerns. Built strong relationships with returning guests and worked with housekeeping and concierge to coordinate special requests and VIP arrivals.
Guest Services Agent
Sheraton Hotels & Resorts
Vancouver
12.2016 - 08.2018
- First point of contact for guests. Handled check-ins, check-outs, and everything in between with a warm, welcoming approach. Answered questions, resolved issues in real time, and made sure guests felt taken care of.
Education
Political Science
University of Victoria
Anti-Racism Strategies in the Workplace
UBC
Skills
- Operations & Project Coordination
- Strategic Planner
- Executive Calendar Management
- Cross Functional Leadership
- Business Development
- Administrative Assistance
- Customer Service
- Trello Clickup
- Miro
- Confluence Jira
- Google Workspace: Docs, Slides, Gmail, Admin
- Microsoft 365: Word, Outlook, and PowerPoint
References
References available upon request.
Timeline
Operations Manager
Ocarina Studios
03.2023 - Current
Executive Assistant
Cointelegraph (CT Studios)
03.2022 - 04.2023
Assistant Front Office Manager
Sheraton Hotels & Resorts
08.2021 - 03.2022
Front Office Supervisor
Sheraton Hotels & Resorts
08.2018 - 08.2021
Guest Services Agent
Sheraton Hotels & Resorts
12.2016 - 08.2018
Political Science
University of Victoria
Anti-Racism Strategies in the Workplace
UBC
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