Pedro Velazquez
San Francisco,CA
Summary
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
26
26
years of professional experience
Work History
Store Manager
The Swatch Group U.S Inc.
05.2019 - 06.2025
- Directed daily operations, ensuring high standards of customer service and store presentation.
- Implemented inventory management procedures, optimizing stock levels and reducing shrinkage.
- Analyzed sales reports to identify trends, driving strategic decisions for product assortment and promotions.
- Collaborated with marketing teams on promotional campaigns, increasing brand visibility and customer engagement.
- Developed staff schedules to align with peak business hours, improving operational efficiency.
- Oversaw loss prevention strategies, minimizing theft while maintaining a positive shopping experience.
- Enhanced visual merchandising standards in alignment with corporate guidelines, boosting overall store appeal.
- Trained and mentored staff, fostering a collaborative team environment and enhancing employee performance.
Store Manager
Steve Madden
09.2013 - 05.2019
- Updated store pricing, signage and merchandising based on current promotions.
- Oversaw inventory management with cycle counts, audits and shrinkage control.
- Secured store perimeter and enforced procedures to minimize losses and protect store assets.
- Hired, trained and managed team of 10 associates, including evaluating performance and enforcing disciplinary actions.
- Processed shipments and maintained and organized stock shelves.
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
- Built loyal customer base by delivering excellent service and stocking in-demand products.
- Coached and mentored associates to achieve [5] employee promotions.
- Fostered healthy team environments to promote collaboration and boost productivity.
- Provided excellent customer service and adhered to all standard practices, maximizing sales and minimizing shrinkage.
Store Manager
ALDO
05.2009 - 06.2013
- Received packages and deliveries and restocked inventory upon shipment arrival, checking merchandise into POS system.
- Oversaw inventory management with cycle counts, audits and shrinkage control.
- Established, enforced and updated policies to keep business agile and responsive to changing market conditions.
- Enforced adherence to policies, standards and security protocols.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Managed a team of 15 people
Cashier/Stylist/Visuals
The Gap
06.1999 - 10.2004
- Greeted each client pleasantly and asked open-ended questions to determine his or her fashion needs.
- Ensured fitting rooms and stockroom were neatly organized and all customer areas were clean.
- Developed long lasting relationships with clients through one-on-one interactions in the store.
- Helped brand awareness by assisting in merchandising and handling display setups.
- Managed the entire shopping experience for the client, putting together outfits and providing personalized style tips.
Education
Some College (No Degree) - Journalism
Los Angeles Community College
Los Angeles, CAHigh School Diploma -
Francisco Bravo Medical Magnet
2000
Skills
- Inventory control
- Flexible schedule
- Reliable
- Employee supervision and motivation
- Team-oriented
- Customer service
- Problem-solving
- Multitasking and organization
- Store operations
- Friendly and positive
- Outstanding communication skills
Languages
Spanish
Native or Bilingual
Timeline
Store Manager
The Swatch Group U.S Inc.
05.2019 - 06.2025
Store Manager
Steve Madden
09.2013 - 05.2019
Store Manager
ALDO
05.2009 - 06.2013
Cashier/Stylist/Visuals
The Gap
06.1999 - 10.2004
High School Diploma -
Francisco Bravo Medical Magnet
Some College (No Degree) - Journalism
Los Angeles Community College
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