Peter Vazquez
San Diego
Summary
Vigilant Surveillance Officer and Supervisor with extensive experience in monitoring environments for safety risks and suspicious activity. Expertise in managing CCTV operations, documenting incidents, and maintaining alertness in high-pressure settings. Skilled in training and supervising teams, delegating tasks, and enforcing security protocols while effectively detecting and responding to incidents.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Field Supervisor
Intercon Security
Phoenix
07.2025 - Current
- Supervised and coordinated daily activities of security officers across multiple light rail stations and train lines
- Monitored platforms, trains, and transit facilities, ensuring passenger safety while actively preventing theft, vandalism, and disorderly conduct
- Responded to incidents, emergencies, and disturbances, including medical calls and suspicious activity
- Coordinated response efforts with local law enforcement and emergency services during critical incidents, enhancing overall safety and security
- Conducted routine patrols of stations, parking areas, and rail corridors
- Prepared detailed incident reports
- Trained and mentored new security personnel on procedures, radio communication, and de-escalation techniques
- Assisted passengers with directions, safety concerns, and general inquiries
- Ensured compliance with company policies and transit authority standards
- Monitored CCTV systems
- Improved response times by coordinating efficiently with dispatch and emergency services
- Maintained accurate records of employee timecards
- Reviewed reports from Security officers regarding matters related to field incidents.
- Maintained calm and control in high-stress situations involving large crowds and public transit delays
Security Officer
Marksman
Phoenix
01.2025 - 11.2025
- Communicated with dispatch, team members, and management via radio systems to ensure timely response to incidents
- Monitored CCTV camera systems to detect suspicious activity, safety hazards, and policy violations
- Utilized surveillance systems to track activities and deter unauthorized access.
- Guarded restricted areas to prevent unauthorized entry.
- Confirmed visitor identification prior to granting entry into the building.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Conducted routine patrols of assigned areas, including high-traffic public spaces and facilities
- Responded to incidents such as disturbances, trespassing, and emergencies in a timely manner
- Documented incidents, observations, and daily activities in written reports to provide clear records for future reference
- Assisted visitors and staff with directions, safety concerns, and general inquiries.
- Enforced property rules and security procedures to uphold safety standards and deter violations
- Supported emergency response efforts and coordinated with law enforcement when necessary
Security Guard
Allied Universal Security Services
Phoenix
01.2024 - 01.2025
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to detect and prevent potential security breaches.
- Responded promptly to alarms and emergencies, following established protocols.
- Enforced facility policies, ensuring compliance among staff and visitors.
- Maintained detailed logs of daily activities and incidents to ensure accurate reporting and accountability.
- Provided excellent customer service to enhance visitor experience and safety.
- Assisted in training new security personnel on procedures and protocols.
- Conducted daily security patrols of assigned areas.
- Responded to alarms, emergencies, and disturbances.
- Provided customer service assistance to staff and visitors in a professional manner.
- Inspected buildings for fire hazards, unsafe conditions, or unauthorized persons.
- Addressed problems swiftly, providing clear information to enhance response efficiency while working independently.
- Patrolled parking lots and garages ensuring all vehicles were properly parked in designated areas.
- Completed incident reports regarding violations of policies or procedures.
- Observed surveillance cameras for any suspicious activity or intruders.
- Investigated suspicious activity and communicated findings to management for informed decision-making.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
- Monitored CCTV systems to ensure safety and security of premises.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Issued visitor badges and access cards to authorized personnel.
Chat Support Specialist
Grainger Industrial Supply
Tempe
03.2021 - 01.2024
- Provided timely responses to customer inquiries via chat support channels.
- Assisted customers with product selection and troubleshooting to enhance their experience.
- Educated customers on product features, benefits, and usage guidelines clearly.
- Responded to customer inquiries regarding product features, usage, warranty information.
- Assisted customers with technical issues on a wide range of products and services via live chat.
- Handled escalated customer complaints in an appropriate manner.
- Collaborated with team members to resolve complex customer issues, improving overall service quality.
- Monitored chat queues to ensure prompt service and customer satisfaction levels.
- Provided timely, accurate and professional customer service to all clients.
- Followed up with customers after providing assistance to ensure satisfaction levels were met.
- Documented customer interactions in the CRM system for future reference.
- Developed FAQs and knowledge base articles to streamline support processes effectively.
- Updated knowledge base regularly based on latest industry trends and changes in products.
- Informed customers about new products and services as well as updates related to existing ones.
- Collaborated proactively with team members across different locations globally.
- Maintained records of customer interactions and transactions accurately in the database system.
- Worked collaboratively with other departments to resolve complex customer queries quickly.
- Resolved customer problems with knowledgeable and friendly service, contributing to high customer satisfaction.
- Participated in training sessions to enhance product knowledge and service skills.
Education
High School Diploma -
Neptune Senior High School
Neptune City, NJ06-2006
Skills
- Field surveillance
- Site inspection
- Security procedures
- Incident response
- Risk assessment
- Crisis management
- Report writing
- Customer service
- Team leadership
- Time management
- Decision making
- Conflict resolution
- Attention to detail
- Organizational skills
- Communication skills
- Interpersonal communication
- Self control and integrity
Certification
- CPR First Aid
- California Guard Card
Timeline
Field Supervisor
Intercon Security
07.2025 - Current
Security Officer
Marksman
01.2025 - 11.2025
Security Guard
Allied Universal Security Services
01.2024 - 01.2025
Chat Support Specialist
Grainger Industrial Supply
03.2021 - 01.2024
High School Diploma -
Neptune Senior High School