Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Peter Van

Kitchener,ON

Summary

Part-time biology student and skilled retail professional with experience in customer service, product sales, and employee management. Collaborative team player with adaptive strategies for any workplace to ensure a level of success that meets company standards. Recognized continually for fielding questions, providing recommendations, and resolving customer concerns.

Overview

5
5
years of professional experience

Work History

Retail Keyholder

Conspiracy Comics
04.2024 - Current
  • Managed POS transactions, including refunds, exchanges, and store credit.
  • Developed strong relationships with customers by actively engaging in conversations about their needs and preferences on a daily basis.
  • Assisted store management and sales associates in maintaining and tracking weekly sales targets, merchandising strategies, and loss prevention.

Retail Keyholder

Miniso Canada
07.2021 - 04.2022
  • Counted out cash drawers and balanced totals alongside reporting bank deposits daily.
  • Completed store opening and closing procedures following guidelines provided by the company.
  • Trained team members in successfully using the POS system, shipment processing, and merchandising products.
  • Took on managerial duties in the absence of one, such as processing refunds, exchanges, and directing team associates.
  • Met sales targets consistently for each shift by engaging with customers and delivering high levels of service.

Front End

Real Canadian Superstore
07.2019 - 03.2021
  • Managed POS transactions to help customers complete purchases, locate items and recommend reward programs to promote loyalty and satisfaction.
  • Trained new hires in using the POS and Lotto systems.
  • Responded to customer concerns with a knowledgeable disposition and remedied issues promptly and effectively through processing returns, refunds, and exchanges.
  • Ensured COVID-19 safety protocols were followed amongst customers entering the establishment.

Education

Bachelor of Science - General Biology

University of Waterloo
Waterloo, Ontario
2025

Public Health, Honours

University of Waterloo
Waterloo, ON
09.2020

International Baccalaureate Certificate - Chemistry, Biology, History

IBO
Kitchener, Ontario
06.2020

Skills

  • Customer service experience
  • Interpersonal communication
  • Leadership and Supervising
  • Excel Spreadsheet and Data Analysis
  • Team building and Collaboration
  • Languages: English and Vietnamese

Accomplishments

    Smart Serve Certified (September 2020).

Timeline

Retail Keyholder

Conspiracy Comics
04.2024 - Current

Retail Keyholder

Miniso Canada
07.2021 - 04.2022

Front End

Real Canadian Superstore
07.2019 - 03.2021

Bachelor of Science - General Biology

University of Waterloo

Public Health, Honours

University of Waterloo

International Baccalaureate Certificate - Chemistry, Biology, History

IBO

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Peter Van