Peter Smith
Oakland
Summary
Accomplished Service Manager with a proven track record at Carrier Commercial Service, adept at managing over $12MM in annual revenue and leading a diverse team. Expert in process improvement and customer relationship management, leveraging skills in Salesforce and team delegation to drive business success. Demonstrates exceptional ability to transform challenges into opportunities, ensuring continuous patronage and operational excellence.
Overview
7
7
years of professional experience
Work History
Service Manager
Carrier Commercial Service
10.2022 - Current
- Manages over $12MM annual revenue stream.
- Manages 16 union technicians, 3 Operations Leads, and one Service Coordinator.
- Meets with customers to discuss service needs and offer available solutions.
- Resolves escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hires, trains and manages team of service staff members to meet business goals.
Sales Operations Supervisor
Bigge Crane And Rigging Co.
04.2021 - 10.2022
- Managed complex sales process to ensure smooth relationships with 1000+ industry-leading construction companies.
- Pointed out process bottlenecks and inconsistencies to upper management, facilitating continuous process improvement to eliminate standard procedures hindering successful sales tactics.
- Worked closely with sales management and regional directors to inspect sales process quality and prioritize opportunities for improvement.
- Submitted reports to senior management to aid in business decision-making and planning.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Senior Project Administrator
Bigge Crane And Rigging Co.
02.2021 - 04.2021
- Orchestrated high-profile multi-phase project plans and $1M bid pricing within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
- Reduced expenditures by effectively negotiating vendor and service contracts to drive savings.
- Modified, corrected, and directed project plans to meet organizational or customer needs.
- Fostered relationships with vendors to promote positive working relationships.
Project Administrator
Bigge Crane And Rigging Co.
12.2019 - 02.2021
- Collaborated with management and supervisors to organize operations and achieve demanding schedule targets.
- Delegated scopes of work to 3 different trade unions based on plans, project needs and knowledge of individual team members.
- Identified and implemented strategic plans based on accurate readings of specifications and solid collaboration with project leadership.
Sales Support Specialist
Bigge Crane And Rigging Co.
08.2017 - 12.2019
- Coordinated responses and resources to handle 30+ daily client requests.
- Helped cultivate and maintain business relationships by professionally handling partner and customer needs.
- Learned and frequently used 4 different sales/fleet management systems to investigate, track and correct customers' issues.
- Assisted customers with sales needs such as bid pricing and receiving/storing/hauling questions.
Education
Project Management
Laney College
Oakland, CAPolitical Science
University of Oregon
Eugene, ORSkills
- Delegation and Management
- Sales Activities, Operations Management
- Safety Initiative Compliance
- Recruitment and Training
- Process Improvement Initiatives
- Microsoft D365
- Salesforce
References
Mukta Mohapatra (direct manager) - Area Operations Manager, Carrier Commercial Service (562)397-6137
Sarak Hansen (direct manager) - Director of Inside Sales, Bigge Crane and Rigging (510)646-6555
Timeline
Service Manager
Carrier Commercial Service
10.2022 - Current
Sales Operations Supervisor
Bigge Crane And Rigging Co.
04.2021 - 10.2022
Senior Project Administrator
Bigge Crane And Rigging Co.
02.2021 - 04.2021
Project Administrator
Bigge Crane And Rigging Co.
12.2019 - 02.2021
Sales Support Specialist
Bigge Crane And Rigging Co.
08.2017 - 12.2019
Project Management
Laney College
Political Science
University of Oregon
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