Summary
Overview
Work History
Skills
Timeline
Generic

Peter Sers

Hesi

Summary

Customer-oriented and strategic planning hospitality specialist with 20 years of experience in guest services, process improvements, sales and growth initiatives. High energy, positive attitude, professional, punctual, charismatic. Great public speaker.

Overview

24
24
years of professional experience

Work History

VIP Arena Host

Intuit Dome
12.2024 - Current
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Assist guests in updating their phones with arena app, to enhance the guest experience
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Escorting guests to VIP Suites, and/or premium seating
  • Assisting with inflow of guest traffic coming in and out after events.

Comedian

Self Employed Web
08.2012 - Current
  • Brainstormed and wrote original jokes and content, typically focused on personal experiences and anecdotes.
  • Interacted with audience members during performances by asking questions and performing [Action].
  • Built professional relationships with other comedians, schedulers and venue owners.
  • Sold merchandise to market and promote personal brand.
  • Edited videos of performances and uploaded to social media platforms such as Instagram and YouTube.
  • Crafted and posted timely and creative content for social media accounts.

Personal Trainer

Rockstar Fitness
08.2012 - Current
  • Customer service, Client management, program design, designing safe and effective workouts for clients
  • Track client progress, via measurements, fitness assessments
  • Following potential client leads
  • Coordinate outdoor fitness activities.

Hospitality Associate

Med Men
11.2020 - 07.2022
  • Answered incoming calls and replied to emails to answer guests regarding pricing, accommodations and service concerns.
  • Collaborated with multiple departments to create positive outcomes and experiences for guests.
  • Welcomed guests and assisted with reservations, check-ins and inquiries.
  • Provided highest quality customer service standards by anticipating customer needs.

Personal Trainer

Life Time
01.2021 - 09.2021
  • Communicated with clients to determine goals and performed client assessments.
  • Maintained files detailing personal fitness regimens, records and contracts in newly-implemented system to keep client information current.
  • Arranged motivational exercise programs to promote healthy lifestyle choices.
  • Studied multiple programs to provide health education, wellness and fitness program development to clients.
  • Built and continually expanded knowledge and expertise on latest fitness trends and programs and kept class content fresh and interesting.

Trainer

Speedplay
08.2016 - 03.2020
  • Review online WOD, and set up class
  • Lead group exercise class, curate music for classes, customer service, interact with members via social media, create fun, challenging workouts, but also helping make modifications for members who may have restrictions due to injuries or limitations
  • Be inspiring to others.
  • Monitored training effectiveness through observation and metrics analysis.

Trainer

Model FIT
10.2016 - 11.2019
  • Certifications
  • NASM-CPT, PES, CES
  • NCSF, Lead group exercise class, design workouts for members, curate music for classes, customer service, interact with members via social media, create fun, challenging workouts, but also helping make modifications for members who may have restrictions due to injuries or limitations.

Master Trainer/Group X Instructor

24 Hour Fitness, W Sunset
06.2001 - 08.2012
  • Customer service, Client management, program design, designing safe and effective workouts for clients
  • Track client progress, via measurements, fitness assessments
  • Following potential client leads
  • Coordinate outdoor fitness activities
  • Re-racking weights throughout gym
  • Scheduling and performing new member orientations
  • Lead group exercise class, design workouts for members, curate music for classes, customer service, interact with members via social media, create fun, challenging workouts, but also helping make modifications for members who may have restrictions due to injuries or limitations.

Skills

  • Customer Service
  • Communicating With Clients
  • Processing Payments
  • Team Member Motivation
  • Effective Customer Upselling
  • Script Memorization
  • Historical Research
  • Relationship Establishment
  • Social Media Management
  • Problem-solving aptitude
  • Cultural Awareness
  • Written Communication
  • Effective Communication
  • Active Listening
  • Creative Thinking
  • Creative Problem-Solving
  • Decision-Making
  • Cooperative Attitude
  • Relationship Building

Timeline

VIP Arena Host

Intuit Dome
12.2024 - Current

Personal Trainer

Life Time
01.2021 - 09.2021

Hospitality Associate

Med Men
11.2020 - 07.2022

Trainer

Model FIT
10.2016 - 11.2019

Trainer

Speedplay
08.2016 - 03.2020

Comedian

Self Employed Web
08.2012 - Current

Personal Trainer

Rockstar Fitness
08.2012 - Current

Master Trainer/Group X Instructor

24 Hour Fitness, W Sunset
06.2001 - 08.2012

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Peter Sers