Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Peter Sardelis

Toronto,ON

Summary

Dynamic professional with a proven track record in customer service and sales, exemplified during my tenure at The Toronto Sun. Skilled in complaint resolution and demonstrating exceptional customer service, I excel in high-pressure environments, ensuring customer satisfaction and loyalty. My bilingual capabilities in English and Greek enhance communication and service standards, driving performance improvement and fostering positive relationships. Reliable professional with background in customer-facing roles, excelling in highly productive environments where task efficiency is paramount. Possess strong communication skills, problem-solving abilities, and adaptability to meet diverse customer needs and enhance overall satisfaction. Committed to contributing positively to team dynamics through effective collaboration and support. Enthusiastic professional with hands-on experience in customer service. Strong communicator and team player, eager to learn new processes to support overall organizational success. Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments. Also, good at cleaning seating area, and help in any way possible.

Overview

23
23
years of professional experience

Work History

Customer Service Representative

The Toronto Sun
Toronto, ON
01.1997 - 06.2016
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Performed administrative tasks such as filing paperwork, updating customer information, and entering orders into the system.
  • Provided accurate information about products and services to customers.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prevented key account losses by researching discrepancies and correcting problems.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Developed positive relationships with customers through friendly interactions.
  • Answered customer inquiries via phone.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Floater

Bus Terminal Restaurant
Toronto, Ontario
01.1996 - 06.2009
  • I worked at a family restaurant when needed.
  • I performed various roles, such as cleaning tables, the floor, and the bar area, stocking supplies, washing dishes, and handling cash.
  • Greet customers and answer any questions they may have.

Sales Agent

WK Promotions
Toronto, Ontario
10.1993 - 01.1997
  • Demonstrated products to potential customers and answered questions to close sales.
  • Generated leads through cold calling prospective clients.
  • Responded promptly to potential customers' questions regarding our service.
  • Maintained knowledge of sales and promotions.
  • Applied strong communication and negotiation skills to establish connections and redirect questions.
  • Educated customers about special offers available through the newspaper.
  • Took advantages of opportunities to sell additional products and services.

Education

Some College (No Degree) - Business Administration

Seneca College of Applied Arts And Technology
Toronto, ON

High School Diploma -

East York Collegiate
Toronto, ON

Skills

  • Complaint resolution
  • Quality control
  • Customer relations
  • Positive and professional
  • Strong teamwork
  • Critical thinking
  • Service standard compliance
  • High-energy attitude
  • Cleanliness
  • Order taking
  • Dining room maintenance
  • Soft selling
  • Performance improvement
  • Beverage preparation
  • Professional demeanor
  • Conversant in English and Greek
  • Front counter maintenance
  • Solid problem solver
  • Adaptive and creative
  • Problem-solving
  • Exceptional customer service
  • Attention to detail
  • Verbal and written communication
  • Team player, but works well independently

Languages

English
Full Professional
Greek
Professional

Timeline

Customer Service Representative

The Toronto Sun
01.1997 - 06.2016

Floater

Bus Terminal Restaurant
01.1996 - 06.2009

Sales Agent

WK Promotions
10.1993 - 01.1997

Some College (No Degree) - Business Administration

Seneca College of Applied Arts And Technology

High School Diploma -

East York Collegiate
Peter Sardelis