Summary
Overview
Work History
Education
Skills
Timeline
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Peter Roche

West Kelowna,BC

Summary

Dedicated Customer Service professional with knowledge of service, delivery, and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

15
15
years of professional experience

Work History

Head Installer

Future Home Automations
02.2021 - 02.2024
  • Facilitated clear communication among team members, promoting a collaborative environment that fostered problem-solving capabilities.
  • Implemented standard operating procedures to create consistent service levels for order processing, shipping, billing, and customer care.
  • Provided exceptional customer care through active listening skills and addressing concerns promptly.

Owner/Head Installer

The Bigger Picture
11.2017 - 02.2021
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.

Installation Technician

Best Buy, Geek Squad
06.2011 - 09.2017
  • Provided excellent customer service, addressing questions and concerns during the installation process.
  • Collaborated with sales teams to ensure seamless transition from sales to installation, enhancing overall customer experience.
  • Contributed to company growth by identifying potential upselling opportunities during site visits, generating additional revenue streams.
  • Assisted in training new technicians, sharing best practices for efficient installations and high-quality results.

Shuttle Driver

Three Point Motors
01.2009 - 09.2010
  • Maintained clean and neat shuttle for passenger comfort.
  • Enhanced customer satisfaction by providing timely and efficient shuttle services to various destinations.
  • Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.

Gas Station Attendant

Petro-Canada
02.2009 - 04.2010
  • Maintained clean and orderly work station.
  • Ensured accurate cash handling and maintained a balanced register at the end of each shift.
  • Cleaned up gas and other spills in accordance with spill procedures.
  • Checked customer identification for alcohol, cigarette, and lottery sales.

Education

High School Diploma -

Wellington Secondary School
Nanaimo, BC
06-2002

Skills

  • Customer care standards
  • Team Collaboration
  • Customer Retention
  • Product Sales
  • Inventory assistance
  • Professionalism
  • Problem-Solving
  • Adaptability and Flexibility

Timeline

Head Installer

Future Home Automations
02.2021 - 02.2024

Owner/Head Installer

The Bigger Picture
11.2017 - 02.2021

Installation Technician

Best Buy, Geek Squad
06.2011 - 09.2017

Gas Station Attendant

Petro-Canada
02.2009 - 04.2010

Shuttle Driver

Three Point Motors
01.2009 - 09.2010

High School Diploma -

Wellington Secondary School

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Peter Roche