Overview
Work History
Education
Skills
Qualifications Summary
Languages
Timeline
SeniorSoftwareEngineer
Peter Ridout

Peter Ridout

Account Manager
Montréal,Quebec

Overview

24
24
years of professional experience

Work History

Personal Leave

PTO
10.2023 - Current
  • Caregiving to ill family member

Account Manager

EventMobi
Ontario
02.2023 - 10.2023
  • Conducted wonderfully engaging platform demonstrations, highlighting new features to enhance client engagement and support decision-making
  • Collaborated with cross-functional teams to exceed customer expectations and deliver engaging virtual meeting experiences
  • Employed strong negotiation skills to foster long-term client relationships and manage a broad account base of over 150 accounts
  • Addressed and resolved customer escalations to ensure satisfaction and retention
  • Coordinated across departments to diagnose and rectify product/service deficiencies by managing relationships and assuming accountability for overall business performance.

Account Manager

Acadium
Ontario
08.2021 - 04.2022
  • Executed daily virtual sales presentations on a global scale, communicating value propositions to small business owners and operators
  • Facilitated client onboarding to ensure a smooth transition and comprehensive understanding of services
  • Exhibited strong problem-solving skills and project management capabilities throughout the sales cycle.

Account Manager

StigmaZero
Montreal
03.2019 - 04.2020
  • Managed startup company accounts, identifying opportunities and addressing client concerns to fortify business relationships
  • Executed comprehensive marketing strategies for a B2B web-based program, including online presentations and LinkedIn campaigns
  • Conducted product demonstrations and managed the Salesforce CRM, exhibiting strong project management and problem-solving skills
  • Played a key role in team discussions on marketing and sales strategies, gaining valuable insights into startup operations and market entry
  • Collaborated with two co-owners, leveraging collective efforts to navigate challenges inherent in bringing a new software to market.

Customer Service Representative, Broker

TD Insurance
Toronto
01.2016 - 06.2016
  • Guided new and existing clients through the complexities of auto and property insurance, ensuring comprehensive coverage tailored to individual needs
  • Capitalized on cross-selling and upselling opportunities to enhance policyholder value and deepen customer relationships
  • Employed a consultative approach to identify and address client pain points, fostering trust and satisfaction
  • Negotiated contract renewals and managed client portfolios with a focus on long-term retention and revenue growth.

Sales Account Manager - Conferences (Contract)

Meetings & Incentives Travel
Toronto
03.2015 - 08.2015
  • Managed existing portfolio and identified growth opportunities through trade shows, sponsorship, and advertising for Newcom Business Media
  • Developed digital sales brochure content to enhance the appeal of upcoming magazine features
  • Curated a comprehensive list of potential advertisers to facilitate targeted email and outbound sales campaigns, expanding outreach efforts.

Sales Account Manager - Tradeshows

MediaEdge Communications Inc
Toronto
03.2013 - 06.2014
  • Led all prospecting efforts and managed client renewal activities, ensuring sustained engagement and satisfaction among exhibitors
  • Developed and enhanced marketing materials, including e-brochures and promotional email campaigns, to support sales initiatives and client engagement
  • Facilitated deep conversations with clients to uncover pain points and establish product needs, leading to tailored solutions and enhanced customer satisfaction.

Self-employed

5-9 Fitness!
Toronto
12.2010 - 01.2013

Sales Account Manager (Contract)

Big Picture Conferences
Toronto
10.2009 - 08.2010

Trade Show Sales Representative

Restaurants Canada
Toronto
03.2001 - 05.2009

Education

Business Administration

Metropolitan University (formerly Ryerson)
Toronto

Skills

Account Management

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Qualifications Summary

I am a highly skilled and experienced Account Manager with a proven track record of exceeding sales targets, building strong client relationships, and providing exceptional customer service. I possess excellent communication and interpersonal skills, as well as a strategic and analytical mindset that allows me to effectively identify and capitalize on opportunities for growth. With a strong attention to detail and a passion for delivering results, I am confident in my ability to drive success and achieve excellence in any account management role.

Languages

English
Native or Bilingual

Timeline

Personal Leave

PTO
10.2023 - Current

Account Manager

EventMobi
02.2023 - 10.2023

Account Manager

Acadium
08.2021 - 04.2022

Account Manager

StigmaZero
03.2019 - 04.2020

Customer Service Representative, Broker

TD Insurance
01.2016 - 06.2016

Sales Account Manager - Conferences (Contract)

Meetings & Incentives Travel
03.2015 - 08.2015

Sales Account Manager - Tradeshows

MediaEdge Communications Inc
03.2013 - 06.2014

Self-employed

5-9 Fitness!
12.2010 - 01.2013

Sales Account Manager (Contract)

Big Picture Conferences
10.2009 - 08.2010

Trade Show Sales Representative

Restaurants Canada
03.2001 - 05.2009

Business Administration

Metropolitan University (formerly Ryerson)

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Peter RidoutAccount Manager