Peter Ridout
Account Manager
Montréal,Quebec
Overview
24
24
years of professional experience
Work History
Personal Leave
PTO
10.2023 - Current
- Caregiving to ill family member
Account Manager
EventMobi
Ontario
02.2023 - 10.2023
- Conducted wonderfully engaging platform demonstrations, highlighting new features to enhance client engagement and support decision-making
- Collaborated with cross-functional teams to exceed customer expectations and deliver engaging virtual meeting experiences
- Employed strong negotiation skills to foster long-term client relationships and manage a broad account base of over 150 accounts
- Addressed and resolved customer escalations to ensure satisfaction and retention
- Coordinated across departments to diagnose and rectify product/service deficiencies by managing relationships and assuming accountability for overall business performance.
Account Manager
Acadium
Ontario
08.2021 - 04.2022
- Executed daily virtual sales presentations on a global scale, communicating value propositions to small business owners and operators
- Facilitated client onboarding to ensure a smooth transition and comprehensive understanding of services
- Exhibited strong problem-solving skills and project management capabilities throughout the sales cycle.
Account Manager
StigmaZero
Montreal
03.2019 - 04.2020
- Managed startup company accounts, identifying opportunities and addressing client concerns to fortify business relationships
- Executed comprehensive marketing strategies for a B2B web-based program, including online presentations and LinkedIn campaigns
- Conducted product demonstrations and managed the Salesforce CRM, exhibiting strong project management and problem-solving skills
- Played a key role in team discussions on marketing and sales strategies, gaining valuable insights into startup operations and market entry
- Collaborated with two co-owners, leveraging collective efforts to navigate challenges inherent in bringing a new software to market.
Customer Service Representative, Broker
TD Insurance
Toronto
01.2016 - 06.2016
- Guided new and existing clients through the complexities of auto and property insurance, ensuring comprehensive coverage tailored to individual needs
- Capitalized on cross-selling and upselling opportunities to enhance policyholder value and deepen customer relationships
- Employed a consultative approach to identify and address client pain points, fostering trust and satisfaction
- Negotiated contract renewals and managed client portfolios with a focus on long-term retention and revenue growth.
Sales Account Manager - Conferences (Contract)
Meetings & Incentives Travel
Toronto
03.2015 - 08.2015
- Managed existing portfolio and identified growth opportunities through trade shows, sponsorship, and advertising for Newcom Business Media
- Developed digital sales brochure content to enhance the appeal of upcoming magazine features
- Curated a comprehensive list of potential advertisers to facilitate targeted email and outbound sales campaigns, expanding outreach efforts.
Sales Account Manager - Tradeshows
MediaEdge Communications Inc
Toronto
03.2013 - 06.2014
- Led all prospecting efforts and managed client renewal activities, ensuring sustained engagement and satisfaction among exhibitors
- Developed and enhanced marketing materials, including e-brochures and promotional email campaigns, to support sales initiatives and client engagement
- Facilitated deep conversations with clients to uncover pain points and establish product needs, leading to tailored solutions and enhanced customer satisfaction.
Self-employed
5-9 Fitness!
Toronto
12.2010 - 01.2013
Sales Account Manager (Contract)
Big Picture Conferences
Toronto
10.2009 - 08.2010
Trade Show Sales Representative
Restaurants Canada
Toronto
03.2001 - 05.2009
Education
Business Administration
Metropolitan University (formerly Ryerson)
Toronto Skills
Account Management
Cross-Selling/Upselling
Contract Negotiation
Cross-functional Collaboration
Full Sales Cycle Management
Customer Service & Satisfaction
Event Planning Proficiency
Sales & Revenue Growth
Team Building & Leadership
Problem-Solver
Organization and Time Management
Excellent Communication
HubSpot
Pipedrive
LinkedIn Sales Navigator
Salesforce
Google Suite
Gong
Loom
Slack
MS Office
Qualifications Summary
I am a highly skilled and experienced Account Manager with a proven track record of exceeding sales targets, building strong client relationships, and providing exceptional customer service. I possess excellent communication and interpersonal skills, as well as a strategic and analytical mindset that allows me to effectively identify and capitalize on opportunities for growth. With a strong attention to detail and a passion for delivering results, I am confident in my ability to drive success and achieve excellence in any account management role.
Languages
English
Native or Bilingual
Timeline
Personal Leave
PTO
10.2023 - Current
Account Manager
EventMobi
02.2023 - 10.2023
Account Manager
Acadium
08.2021 - 04.2022
Account Manager
StigmaZero
03.2019 - 04.2020
Customer Service Representative, Broker
TD Insurance
01.2016 - 06.2016
Sales Account Manager - Conferences (Contract)
Meetings & Incentives Travel
03.2015 - 08.2015
Sales Account Manager - Tradeshows
MediaEdge Communications Inc
03.2013 - 06.2014
Self-employed
5-9 Fitness!
12.2010 - 01.2013
Sales Account Manager (Contract)
Big Picture Conferences
10.2009 - 08.2010
Trade Show Sales Representative
Restaurants Canada
03.2001 - 05.2009
Business Administration
Metropolitan University (formerly Ryerson)