Peter Pham
Orange
Summary
Disneyland Guest Interaction Trainer and Attractions Cast Member with proven experience in training cast members, delivering world-class service and supporting operational needs in fast-pace environments. Recognize for creating memorable guest experiences, empathetic problem-solving skills, and an emphasis on safety. Strong ability to create a positive environment for guests and other cast members to ensure smooth operations and high satisfaction.
Overview
6
6
years of professional experience
Work History
Guest Interaction Trainer
Disneyland Resort
Anaheim
11.2024 - Current
- Facilitate onboarding and training for new cast members on company policies, operational procedures, and Disney guest service standards.
- Use role-playing, lectures, and hands-on interaction to present information in a variety of instructional techniques and formats.
- Evaluate trainee performance and provide feedback to improve their confidence and readiness to interact with guests.
- Focus on instilling and reinforcing core principles of safety, courtesy, show, efficiency, and inclusion to meet company standards.
- Maintain and organize training manuals, guides, and visual materials to support development and training purposes.
Attractions Cast Member
Disneyland Resort
Anaheim
11.2022 - Current
- Deliver exceptional world-class guest services while maintaining a positive and professional attitude.
- Safely operate attractions in compliance with company guidelines while maintaining focus and composure in high-stress environments.
- Resolve guest concerns with empathy and effective problem-solving to ensure guest experience.
- Provide clear and accurate information about attractions, amenities, and park policies.
- Collaborate and build strong relationships with cast members and management.
Cultural Village Lead & Staff Member
UVSA
Costa Mesa
11.2019 - 02.2025
- Led and managed the safety and well-being of 250 high school volunteers and 8 staff members during event operations.
- Delegated and optimized responsibilities for volunteers and staff based on priority and urgency.
- Facilitated safe and efficient transport of volunteers from the entry point to the designated volunteering area.
- Coordinated information across multiple teams between entertainers, staff members, the operations team, and other departments.
- Demonstrated strong leadership, communication, and conflict resolution skills in a fast-paced, high-volume festival.
Education
Associate of Science - Business Administration
Fullerton College
Fullerton, CA06-2027
Skills
Guest Service & Communication
Proactive Problem Solving
Continuously Learning
Conflict Resolution & De-escalations
Leadership & Group Activity Leading
Adaptability in Fast-Paced Environments
Timeline
Guest Interaction Trainer
Disneyland Resort
11.2024 - Current
Attractions Cast Member
Disneyland Resort
11.2022 - Current
Cultural Village Lead & Staff Member
UVSA
11.2019 - 02.2025
Associate of Science - Business Administration
Fullerton College