Peter Pham
Toronto
Summary
Retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating a positive work culture experience and optimizing store performance.
Overview
10
10
years of professional experience
Work History
Store Manager
Rogers Communications
12.2017 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Store Manager
The Source (Bell Canada)
08.2016 - 12.2017
- Maximized sales while minimizing shrinkage through exemplary customer service and adherence to standards.
- Ensured operational excellence across all store functions to enhance performance.
- Built a cohesive, high-performing sales team focused on achieving targets.
- Fostered a culture emphasizing outstanding customer experiences within the store.
- Utilized financial strategies to drive significant sales growth.
- Conducted performance management through targeted training and coaching initiatives.
- Collaborated with district sales manager to implement adaptive strategies for store operations.
- Promoted corporate culture and brand values consistently throughout all activities.
Assistant Sales Manager
Eddie Bauer Canada
05.2015 - 08.2016
- Consistently surpassed individual sales targets and team performance metrics.
- Developed high-performing sales team emphasizing customer engagement and quality service.
- Analyzed market trends to drive store sales growth and enhance operating profit.
- Trained staff effectively using company tools, improving job performance.
- Set clear expectations, provided constructive feedback, and enforced accountability for outcomes.
- Maintained accurate inventory records to safeguard company assets and minimize loss.
- Managed daily store operations through effective administration and strategic marketing initiatives.
- Ensured compliance with sales policies, safeguarding company reputation.
Education
Ontario Real Estate License -
OREA College
02-2016
Bachelor of Arts - Politics and Governance (Major)
Ryerson University
06.2013
Bachelor of Arts - Psychology (Minor)
Ryerson University
06.2013
Skills
- Multitasking and organization
- Training and mentoring
- Customer service management
- Team leadership
- Performance management
- Operations management
- Staff management
- Leadership development
- Profitability maximization
- Sales analysis
Languages:
English
Native or Bilingual
Vietnamese
Native or Bilingual
Timeline
Store Manager
Rogers Communications
12.2017 - Current
Store Manager
The Source (Bell Canada)
08.2016 - 12.2017
Assistant Sales Manager
Eddie Bauer Canada
05.2015 - 08.2016
Bachelor of Arts - Psychology (Minor)
Ryerson University
Ontario Real Estate License -
OREA College
Bachelor of Arts - Politics and Governance (Major)
Ryerson University
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