Peter Ogadi
Toronto,ON
Summary
Performance-driven Technical Specialist enthusiastic about improving business IT standards and optimizing resources. Eager to leverage three years of field experience in new position with room for advancement.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Technical Specialist
Digital Fire Inc
11.2022 - Current
- Perform the creation of AD user account and AD groups, adding users to these AD groups
- Perform the Creation of Email addresses, Mailboxes and Distribution List using Office 365 and Exchange server
- Perform the Setup and Maintenance of Windows Server, including patching and integration of roles and services as needed
- Perform the creation of Virtual Machines using VMWare and Citrix for the deployment of VM's and VDA and application instances
- Perform hardware Break-Fix on Computers, Screen and Ram replacement
- Performing the configuration, installation and routine maintenance on multiple PC's using Sophos cloud platform providing efficient PC security according to Security policy and Compliance
- Perform Microsoft Office 365 Account Creation and Support regarding the M365 Tenant: Outlook, Excel, Word, Visio, and PowerPoint for multiple users
- Perform the implementation of Sophos AVM solution and Security patching using SCCM
- Perform the configuration and Setup of Disaster recovery PC's, Backup servers using VEEAM in accordance with IT Disaster recovery policies
- Perform the diagnosis, troubleshooting and basic repair of printers (Xerox, HP, and Cannon) and other peripheral equipment's
- Liaising with other teams regarding Large Enterprise projects.
Service Desk Engineer
Calligo Canada Inc
10.2020 - 10.2022
- Member of the Service Delivery Team North America providing 500+ Clients Cloud Services
- Maintained admin portals, SharePoint/OneDrive integration, 365 Defender, on prem/Hybrid Exchange Environments
- Delivered professional technical support to our clients by troubleshooting both basic and advanced service requests
- Resolved over 2000 tickets pertaining to technical issues including software failures and hardware malfunctions
- Aided in providing superior service by documenting, monitoring, and resolving issues in a timely manner
- Worked with project teams on email migration for clients, as well as onboarding projects
- Maintained industry expertise by learning new and updated technology
- Worked with Managed Services, Platforms & Project teams within the company
- Performed root-cause analysis and resolution for each service request
- Maintained and troubleshooted Client's Lan/Wan Area networks
- Configured Rules and policies in Exchange & Barracuda systems
- Performed Security Remediation of mailboxes
- Managed Virtual servers using the VMware cloud director Panel.
Technical Specialist
Canadian Tire Corporation
01.2019 - 04.2019
- Performed Troubleshooting of automotive tablets in the part source stores in Canada
- Resolved automotive tablets incidents on SERVICE NOW
- Performed the use of MOBICONTROL to detect if an automotive tablet is offline or online
- Performed the use of MOBICONTROL to remotely control automotive tablet
- Placed service call Replacement for EFDs on Zebra
- Resolved more than 1,000 incident tickets on SERVICE NOW
- Supported Canadian Tire Stores By analyzing, fixing, and replacing store Defective Equipment
Education
Computer Networking Diploma -
Mohawk College
Hamilton, ONSkills
- Technical support knowledge
- Telecommunications
- Security understanding
- Internet of Things
- User training expertise
- Hardware Configuration
Certification
Microsoft Azure Fundamentals Certified
Languages
English
Full Professional
Timeline
Technical Specialist
Digital Fire Inc
11.2022 - Current
Service Desk Engineer
Calligo Canada Inc
10.2020 - 10.2022
Technical Specialist
Canadian Tire Corporation
01.2019 - 04.2019
Computer Networking Diploma -
Mohawk College
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