Summary
Overview
Work History
Skills
Hobbies and Interests
Summary
Languages
References
Timeline
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Peter NJODZEKA

Peter NJODZEKA

Chestermere, Alberta,Canada

Summary

  • Resourceful call center representative who consistently meets and exceeds productivity goals.
  • Proven, dedicated, and bilingual capacity to resolve issues quickly. Maintains a high level of professionalism, patience, and efficiency to minimize customer dissatisfaction and increase customer loyalty and client satisfaction across diverse industries.
  • Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge.

Overview

7
7
years of professional experience

Work History

Sales Representative

Canadian Tire
01.2022 - 06.2025
  • Sales and up-selling techniques.
  • Delivered exceptional customer service, resulting in a 80% increase in repeat business
  • Product knowledge and demonstration
  • Effective communication and active listening
  • Time management and organization skills
  • Conflict resolution and problem solving
  • Multitasking in high pressure environments.
  • Team collaboration and leadership.
  • Handled transactions accurately and resolved customer concerns.
  • Contributed to the team’s success by monitoring new employees and sharing best practice.

Loyalty Retention Specialist (English)

Rogers
Calgary, Alberta
02.2019 - 01.2022
  • Serve as an escalation team lead for high level and complex customer related issues.
  • Efficiently and accurately managed a large volume of customer applications in several ADT and Rogers systems.
  • Strategically provided appropriate resolutions that are optimal solutions for a valued customer base.
  • Partner closely with several internal departments such as billing operations, monitoring and other entities as required.
  • Minimize account disconnects through resolution of technical trouble calls, billing issues, outages, and customer dissatisfaction with products and process.
  • Address consumer needs and outlined how continued membership will fulfill those needs.

Purchasing Clerk

Harmony Beef
Calgary, Alberta
11.2018 - 02.2019
  • Made Inbound and outbound calls concerning purchase orders.
  • Carry-out weekly inventory and restocking.
  • Compiled MSDS of chemical products in inventory.
  • Receive purchase orders, carry out data entry and filling paperwork.
  • Confer with vendors to obtain product or service information such as price, availability, and delivery schedule.
  • Maintained procurement records such as items or services purchased, costs, delivery, product quality or performance, and inventories.
  • Expedites delivery of goods to users.

Skills

  • Sales techniques
  • Conflict resolution
  • Customer relationship management
  • Team leadership
  • Strategic problem solving
  • Customer retention strategies
  • Time management
  • Effective communication
  • Social media marketing
  • Customer experience enhancement
  • Customer service

Hobbies and Interests

Site seeing, Movies, Reading, Computers, Photography, Writing, Cooking, Swiming

Summary

  • Problem solver
  • Critical thinker
  • Trainer
  • Call center telephony and technology
  • Data entry skills
  • Service and support
  • Computer software savvy
  • People person
  • Conflict resolution
  • MS Office

Languages

English
Native/ Bilingual
French
Full Professional

References

References available upon request.

Timeline

Sales Representative

Canadian Tire
01.2022 - 06.2025

Loyalty Retention Specialist (English)

Rogers
02.2019 - 01.2022

Purchasing Clerk

Harmony Beef
11.2018 - 02.2019

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Peter NJODZEKA