Peter NJODZEKA
Chestermere, Alberta,Canada
Summary
- Resourceful call center representative who consistently meets and exceeds productivity goals.
- Proven, dedicated, and bilingual capacity to resolve issues quickly. Maintains a high level of professionalism, patience, and efficiency to minimize customer dissatisfaction and increase customer loyalty and client satisfaction across diverse industries.
- Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge.
Overview
7
7
years of professional experience
Work History
Sales Representative
Canadian Tire
01.2022 - 06.2025
- Sales and up-selling techniques.
- Delivered exceptional customer service, resulting in a 80% increase in repeat business
- Product knowledge and demonstration
- Effective communication and active listening
- Time management and organization skills
- Conflict resolution and problem solving
- Multitasking in high pressure environments.
- Team collaboration and leadership.
- Handled transactions accurately and resolved customer concerns.
- Contributed to the team’s success by monitoring new employees and sharing best practice.
Loyalty Retention Specialist (English)
Rogers
Calgary, Alberta
02.2019 - 01.2022
- Serve as an escalation team lead for high level and complex customer related issues.
- Efficiently and accurately managed a large volume of customer applications in several ADT and Rogers systems.
- Strategically provided appropriate resolutions that are optimal solutions for a valued customer base.
- Partner closely with several internal departments such as billing operations, monitoring and other entities as required.
- Minimize account disconnects through resolution of technical trouble calls, billing issues, outages, and customer dissatisfaction with products and process.
- Address consumer needs and outlined how continued membership will fulfill those needs.
Purchasing Clerk
Harmony Beef
Calgary, Alberta
11.2018 - 02.2019
- Made Inbound and outbound calls concerning purchase orders.
- Carry-out weekly inventory and restocking.
- Compiled MSDS of chemical products in inventory.
- Receive purchase orders, carry out data entry and filling paperwork.
- Confer with vendors to obtain product or service information such as price, availability, and delivery schedule.
- Maintained procurement records such as items or services purchased, costs, delivery, product quality or performance, and inventories.
- Expedites delivery of goods to users.
Skills
- Sales techniques
- Conflict resolution
- Customer relationship management
- Team leadership
- Strategic problem solving
- Customer retention strategies
- Time management
- Effective communication
- Social media marketing
- Customer experience enhancement
- Customer service
Hobbies and Interests
Site seeing, Movies, Reading, Computers, Photography, Writing, Cooking, Swiming
Summary
- Problem solver
- Critical thinker
- Trainer
- Call center telephony and technology
- Data entry skills
- Service and support
- Computer software savvy
- People person
- Conflict resolution
- MS Office
Languages
English
Native/ Bilingual
French
Full Professional
References
References available upon request.
Timeline
Sales Representative
Canadian Tire
01.2022 - 06.2025
Loyalty Retention Specialist (English)
Rogers
02.2019 - 01.2022
Purchasing Clerk
Harmony Beef
11.2018 - 02.2019
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