Peter Nguyen
Etobicoke,Ontario
Summary
IT Professional with 10+ years of experience in developing and supporting CRM solutions seeking to return to work after almost two years of hiatus from the IT field.
Overview
8
8
years of professional experience
Work History
Salesforce Developer /Support
HADR Solutions Inc.
04.2020 - 05.2023
- Delivered front-end and back-end architecture and functionality by translating business requirements.
- Improved data quality by implementing validation rules and customizing page layouts in Salesforce.
- Assisted in troubleshooting technical issues related to Salesforce platform, providing prompt resolution to minimize downtime.
- Developed customized reports and dashboards for clients, enabling better decision making.
- Managed client applications through web services with SOAP protocol and REST architectural style.
- Updated programs as per client needs and developed codes that were in accordance to specifications.
- Supported organization-wide change management initiatives pertaining to the adoption of new features or enhancements within the Salesforce platform.
Salesforce Consultant
Bolkris Solutions
11.2017 - 03.2020
- Achieved successful data migration from legacy systems into new Salesforce environments without loss or compromise of vital information assets.
- Leveraged Salesforce automation tools to streamline client workflows, reducing manual efforts and increasing overall efficiency.
- Conducted thorough analysis of client requirements, translating them into actionable use cases for successful Salesforce implementation.
- Developed custom applications and integrations within the Salesforce platform, enhancing overall system functionality for clients.
- Optimized reporting capabilities within the Salesforce platform by designing dashboards that provided actionable insights to support decision-making processes among clients'' management teams.
- Resolved application issues promptly and efficiently, minimizing downtime and ensuring seamless user experiences with the Salesforce platform.
ERP Technical Consultant
Syspro Canada
11.2016 - 10.2017
- Met with prospects and customers to understand and document their business processes and requirements.
- Analysed the requirements and prepared Fit-Gap Analysis reports and solutions design recommendations.
- Crafted the Syspro solutions for the client, and conducted proof of concept sessions.
- Installed and configured Syspro application and related modules on both physical and virtualized servers.
- Conducted in-person and Web-based end user and administrator training sessions.
- Created estimates for project life cycle from JAD session through Go-Live.
- Prepared various project documents and delivered presentations to project stakeholders.
CRM Administrator
DMB Industrial Products Inc.
05.2015 - 09.2016
- Delivered end-user training on CRM functionalities, increasing employee adoption rates and maximizing software ROI.
- Managed regular backups of critical CRM data, safeguarding against data loss or corruption events.
- Continuously monitored system performance levels while making necessary adjustments as needed for highly efficient operations.
- Ensured data accuracy within the CRM system, leading to improved decision-making and targeted marketing strategies.
- Developed comprehensive reports and dashboards for stakeholders, providing valuable insights into business performance.
- Employed advanced analytics capabilities within the CRM system for a deeper understanding of customer behaviors which led towards tailored marketing campaigns.
- Facilitated smooth migration of legacy systems to modernized CRM platforms without compromising data integrity or usability during transition periods.
- Resolved technical issues promptly through effective troubleshooting, maintaining optimal system performance at all times.
Manager Data Servcies
Inbox Marketer
11.2014 - 05.2015
- Developed data management plans that address areas such as data governance, scripting, reporting, replication, database locks, and work flow processes.
- Generated data queries based on validation checks or errors and omissions identified during data cleansing to resolve identified problems.
- Designed and validated databases including designing or testing logic checks.
- Designed incident report, business requirement, and technical specification documents.
- Responsible for hiring, training, mentoring and managing team members.
- mplemented MS SQL Server and BI Stack, Access, Salesforce, Python, Tableau, MS Office and Studio.
Education
Associate of Science - Business Adminisration - Information Systems
St. Lawrence College
Kingston, ON04-1999
Bachelor of Science - Computing Science
Queen's University
Kingston, ON04-1995
Skills
- Salesforce Administration
- Salesforce development and design
- Communication Skills
- Strong multi-tasking skills
- User access administration
- Applications/Technical Support
Languages
English
Native or Bilingual
Chinese (Cantonese)
Professional Working
Vietnamese
Native or Bilingual
Timeline
Salesforce Developer /Support
HADR Solutions Inc.
04.2020 - 05.2023
Salesforce Consultant
Bolkris Solutions
11.2017 - 03.2020
ERP Technical Consultant
Syspro Canada
11.2016 - 10.2017
CRM Administrator
DMB Industrial Products Inc.
05.2015 - 09.2016
Manager Data Servcies
Inbox Marketer
11.2014 - 05.2015
Associate of Science - Business Adminisration - Information Systems
St. Lawrence College
Bachelor of Science - Computing Science
Queen's University
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