Summary
Overview
Work History
Education
Skills
Timeline
Generic

Peter Nguyen

Calgary,AB

Summary

Talented computer user support team member with excellent record diagnosing and resolving issues. Knowledgeable in hardware, software and peripheral devices. Satisfy users with fast, expert service.

Overview

2
2
years of professional experience

Work History

Install Tech Advisor

PBS Systems
10.2023 - Current
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Installed, modified, and repaired software and hardware to resolve technical issues.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Provided on-call support for critical issues related to [Software]
  • Documented support interactions for future reference.
  • Works with Cornerstone on a daily basis
  • Goes on-site to install network related hardware for dealerships

Help Desk Technician

GAM Tech
05.2022 - 06.2022
  • Assisting clients troubleshoot basic HELPDESK issues through a ticketing system
  • Completing 15-20 tickets a day
  • Installed hardware and software for new and existing clients
  • Went on-site to help clients troubleshoot with any issues they were experiencing
  • Follow up with clients to make sure the issue remained resolved and customer satisfaction was obtained
  • Would remote into clients PC to help troubleshoot
  • Proficient in active directory
  • Meeting clients deadline for new computer setup
  • Maintaining and updating clients computer software
  • Helped clients update and fixed printers
  • Helped clients pick new hardware to add to existing computer
  • Replaced new LAN cables for clients
  • Implemented remote troubleshooting techniques to solve common software and hardware issues
  • Educated customers on simple methods to solve common software and hardware issues
  • Responded promptly to incidents and requests after careful analysis and documentation.

Education

College Degree -

CDI College
Calgary, AB
07.2022

Skills

  • Strong communication skills
  • Software installation
  • Troubleshooting and Diagnosis
  • Network Testing
  • Computer Workstation Setup

Timeline

Install Tech Advisor

PBS Systems
10.2023 - Current

Help Desk Technician

GAM Tech
05.2022 - 06.2022

College Degree -

CDI College

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Peter Nguyen