Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Peter Nathaniel. O

Summary

Highly motivated sales associate with extensive customer service and sales experience. Proven track record of driving increased revenue, improving the buying experience, and elevating the company's profile within targeted markets. Continuously recognized for exceptional sales performance and a commitment to delivering excellence in customer service.

Overview

7
7
years of professional experience

Work History

Sales Associate

Softmoc
11.2023 - 03.2024
  • Sold shoes to customer, pitched sales and cashed out customers
  • Reorganized shoes in their shelf and boxes and also got shoes from high-end shelf
  • Resolved customers' complaints and helped with issues involving their order.

Cargo Ramp Agent

Menzies
03.2022 - 12.2023
  • Loaded, unloaded and transported passengers' baggage across different airport locations
  • Helped safely guide aircraft between parked areas, taxiways, and gate locations using visual, hand, and verbal communications
  • Maintained complete ramp safety and security with full implementation of safety procedures and station policies.
  • Maximized space utilization within aircraft holds by strategically planning and executing optimal cargo placement.

Receiving Associate

Wayfair
01.2021 - 12.2021
  • Resolved issues such as shortages and damages with thorough documentation and effective vendor relations
  • Routed materials correctly with accurate shipping orders and bills of lading
  • Maintained efficiency by keeping the warehouse and surrounding areas clean and free of debris
  • Minimized obsolescence with proper storage and rotation of merchandise in the storeroom.

Call Center Customer Service Agent

Canxxus
07.2019 - 11.2020
  • Handled high call volume to quickly answer inquiries, update accounts, and resolve concerns
  • Built rapport with customers through actively listening to maximize opportunities
  • Met quality and service standards when responding to requests
  • Assisted customers with troubleshooting and resolving technical issues.

Crew Member

McDonald's
06.2017 - 01.2019
  • Delivered exceptional service to every guest with consistent use of company-customer relations strategies
  • Prepared foods according to menu standards, safety policies, and company policies
  • Met all customer needs with fast, friendly, and knowledgeable service
  • Kept wait times low through fast order taking and payment processing.

Customer Service Representative

Goodfood
12.2016 - 02.2017
  • Answered customer questions about policies and procedures with a friendly and knowledgeable approach
  • Investigated and resolved customer concerns related to order inquiries and delivery tracking
  • Maximized satisfaction by anticipating needs and consistently offering expert support
  • Informed customers of promotions and special offers to increase sales
  • Handled customer inquiries, payments, and service requests.

Education

Associate in Science (A.S.) - Mechanical Engineering -

George Brown College
Toronto, Ontario
09.2025

Associate in Arts (A.A.) - Science -

Father Michael Goetz Secondary School
Mississauga, Ontario
06.2019

Skills

  • Baggage management
  • Security compliance
  • Aircraft towing
  • Leadership
  • Customer service
  • Critical thinking
  • Team work
  • Customer relations
  • Problem solving
  • Problem-solving skills
  • Time Management
  • Multi-tasking strength

Languages

English
Native or Bilingual
French
Limited Working

Timeline

Sales Associate

Softmoc
11.2023 - 03.2024

Cargo Ramp Agent

Menzies
03.2022 - 12.2023

Receiving Associate

Wayfair
01.2021 - 12.2021

Call Center Customer Service Agent

Canxxus
07.2019 - 11.2020

Crew Member

McDonald's
06.2017 - 01.2019

Customer Service Representative

Goodfood
12.2016 - 02.2017

Associate in Science (A.S.) - Mechanical Engineering -

George Brown College

Associate in Arts (A.A.) - Science -

Father Michael Goetz Secondary School

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Peter Nathaniel. O