Peter Nagy
Operations Manager
Burlington,ON
Summary
Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.
Overview
26
26
years of professional experience
Work History
Operations Manager - Live
Port Credit Pet Centre
10.2023 - 06.2025
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed and implemented strategies to maximize customer satisfaction.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Was responsible for the well being and feeding of all live animals owned by the company
- Ran the live and feeder section at vendor expos
- Was solely responsible for social media, customer communication, scheduling of drivers and packing orders
Life Insurance Agent
Specialty Life Insurance
07.2022 - 03.2023
- Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
- Conducted thorough risk assessments on potential clients, accurately determining appropriate policy rates and terms.
- Consistently exceeded individual sales targets while contributing to overall team success in meeting company goals.
- Promoted products and services using upselling and other sales strategies.
- Retained up-to-date industry knowledge for accurate, well-informed customer interactions.
- Retained existing clientele through regular follow-ups, policy reviews, and timely adjustments based on changing circumstances or needs.
- Crafted clear, informative reports to explain life insurance policy features and benefits.
Life Insurance Agent
BP Agencies
12.2021 - 07.2022
- Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Crafted clear, informative reports to explain life insurance policy features and benefits.
- Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
- Retained existing clientele through regular follow-ups, policy reviews, and timely adjustments based on changing circumstances or needs.
- Analyzed customers' financial situations to recommend appropriate life insurance policies.
- Retained up-to-date industry knowledge for accurate, well-informed customer interactions.
- Promoted products and services using upselling and other sales strategies.
- Consistently exceeded individual sales targets while contributing to overall team success in meeting company goals.
Store Manager
Party City Corporation
03.2014 - Current
- Responsible for overall operations and financial success of the store
- Oversee assistant managers, supervisors and 15-60 associates
- Responsible for recruitment, training, resolving hr issues, payroll, evaluations and termination of associates
- Ensure company directives are met, store merchandising is executed to standard and planograms are completed
- Control inventory process in the store through pi integrity
Store Manager
Walmart Canada Corp
10.2011 - 02.2014
- Provide leadership for the entire 214,000 square foot facility
- Manage an annual budget of $50-$60 million in sales
- Supervise 13 managers and 300 hourly associates
- Manage store presentation, layouts and seasonality
- Execute company-driven events and directives
- Ensure the store and company are well represented in the community
- Oversee the hiring and training of store personnel and resolve associate HR issues
- Control inventory flow process
- Ensure customer satisfaction
- Awarded highest profit increase in the region in 2012
Co-manager
Walmart Canada Corp
03.2010 - 10.2011
- Provided leadership for store operations, seasonality, layouts and store standards
- Assisted store manager in managing $130 million annual budget
- Supervised 500 hourly associates and 24 managers
- Contributed to the talent development of bench strength associates and managers
- Controlled inventory management and flow
Assistant Manager
Walmart Canada Corp
07.2006 - 03.2010
- Provided leadership for areas of the store generating upwards of $20 million annually
- Managed the hiring, training, development, performance evaluations and termination of associates
- Led seasonality, departmental layouts and merchandising of store areas
- Fostered engagement through the development of a "People on the Move" recognition program
- Helped deliver Individual Development Plan training to high potential associates that taught career growth techniques
- Appointed to lead assistant manager after demonstrating exceptional operational and leadership capabilities
Assistant Manager/Store Manager In Training
Winners
07.2005 - 07.2006
- Supervised 4 department managers, 2 assistant managers and 20+ associates
- Provided leadership for all areas of the store generating upwards of $12 million in sales annually
- Assisted in managing daily operations, which included achieving KPI objectives, team building, associate training, revenue growth and cost reduction, human resources and customer satisfaction
Merchandise Manager/Field Market Trainer
Home Outfitters
07.1999 - 07.2005
- Provided leadership for all areas of the store generating upwards of $8 million annually
- Managed the hiring, training, development, performance evaluations and termination of associates
- Led seasonality, departmental layouts and merchandising of store areas
- Assisted with setting up and merchandising new stores in the GTA
- Trained all new managers in the GTA on receiving processes, computer systems and merchandising standards
- Created materials for and facilitated training sessions of up to 20 associates on essential store operations
Education
Walton Institute
01.2011
Food Safety Training - undefined
Retail Academy
01.2010
undefined
University of Toronto
Toronto, ON01.2002
High School Diploma - undefined
Clarkson Secondary School
01.2001
Skills
- Customer service
- Problem-solving
- Store operations/Inventory management
- Customer relations
- Store opening and closing
- Training and mentoring
- Team leadership
- Operations management
- Recruiting and hiring
- Team building and leadership
Languages
English
Timeline
Operations Manager - Live
Port Credit Pet Centre
10.2023 - 06.2025
Life Insurance Agent
Specialty Life Insurance
07.2022 - 03.2023
Life Insurance Agent
BP Agencies
12.2021 - 07.2022
Store Manager
Party City Corporation
03.2014 - Current
Store Manager
Walmart Canada Corp
10.2011 - 02.2014
Co-manager
Walmart Canada Corp
03.2010 - 10.2011
Assistant Manager
Walmart Canada Corp
07.2006 - 03.2010
Assistant Manager/Store Manager In Training
Winners
07.2005 - 07.2006
Merchandise Manager/Field Market Trainer
Home Outfitters
07.1999 - 07.2005
Food Safety Training - undefined
Retail Academy
undefined
University of Toronto
High School Diploma - undefined
Clarkson Secondary School
Walton Institute
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