Summary
Overview
Work History
Education
Skills
Websites
Previous Roles
Certification
Timeline
Generic
PETER MCLEOD

PETER MCLEOD

Calgary,AB

Summary

Enthusiastic, analytical, inclusive, self starting, collaborative empathy manager with a focus on the customer experience.


Pivoting to a new career. Currently taking digital marketing and analytics certification programs remotely.


Looking for part-time employment in the service industry whilst completing (2 years).

Overview

17
17
years of professional experience
1
1
Certification

Work History

Retail Leader

FOUR20
12.2023 - Current
  • Increased repeat business through exceptional customer service and extensive knowledge of cannabis products.
  • Assisted in maintaining clean, organized, and visually appealing store environment to ensure positive shopping experience for customers.
  • Ensured compliance with state regulations by verifying customer identification and accurately tracking sales transactions in point-of-sale system.
  • Educated customers about responsible consumption practices, promoting safe and enjoyable cannabis use experiences.
  • Participated in ongoing education efforts regarding cannabis laws and regulations, staying up-to-date on industry changes to ensure compliance at all times.
  • Employed effective cash handling procedures for accurate accounting of daily sales transactions while minimizing discrepancies or losses.
  • Promoted welcoming atmosphere by greeting each customer warmly upon arrival, fostering inclusive environment that encouraged return visits.
  • Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as knowledgeable resource on cannabis products.

Technical Support Specialist - Reporting

Benevity
05.2022 - 03.2023
  • Utilized software including Jaspersoft, ZenDesk, Jira, SalesForce, DataStudio and Excel
  • Filtered, adjusted, organized data, and created custom formulas based on more than 600 reports
  • Created average of 5 reports per day
  • Leveraged applications and tools to analyze data, compile and visualize historical information.
  • Worked across various platforms to create, generate, manage and schedule systematic reports for multiple stakeholders.
  • Synthesized and interpreted relevant data to generate comparisons of current and historical information.
  • Completed basic ad hoc and recurring data and report requests to support program deliverables and milestones.
  • Supported cross-functional relationships to discuss and seek resolution to issues discovered during analysis of various reports and data.
  • Compiled, maintained and verified data and distributed information through reports and queries to support operations.
  • Exported and converted raw data from various databases and applications to extrapolate data into usable reports.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Participated in development and acceptance testing of new reports and enhancements.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks
  • Explained technical information in clear terms to non-technical individuals to promote better understanding
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution
  • Assisted customers in identifying issues and explained solutions to restore service and functionality
  • Promoted efficiency among departments with prompt resolution of system issues
  • Explained technical information in clear terms to promote better understanding for non-technical users
  • Documented support interactions for future reference

Sales & Development Representative

IWave
05.2021 - 04.2022
  • Generated outbound leads using both phone and email, supporting sales efforts and campaigns, maintenance of CRM and other related tasks.
  • Managed over 50 customer calls per day.' increasing sales by 10%"
  • Consistently met or exceeded monthly quotas
  • Assisted with product inquiries, industry research and following through with lead requests.
  • Identified specific needs of prospects, and how iWave’s products/solutions meet those needs
  • Generated new sales leads to achieve and exceed monthly sales goals
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing

Director Of Event Technology

Delta Hotels By Marriott/PSAV
05.2017 - 03.2020
  • Managed inventory control and verified constant tracking of technology equipment
  • Handled billing and invoicing and verified timely submittal and receipt of event payments
  • Interacted and collaborated with freelancers and directed events within schedule and according to plans
  • Supervised daily setup and striking of audio-visual equipment for meetings and major corporate events with support of sales manager and audio-visual technicians
  • Interacted with event hosts and clients to maintain mutually beneficial relationships and met sales and service expectations
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills
  • Defined clear targets and objectives and communicated to other team members
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers
  • Supervised daily setup and striking of audio-visual equipment for meetings and major corporate events with support of sales manager and audio-visual technicians.
  • Interacted and collaborated with freelancers and directed events within schedule and according to plans.

Business Process Analyst

Alberta Energy Regulator
02.2014 - 10.2016
  • Collaborated with upper management to drive strategy and implement new processes.
  • Analyzed and assessed functional and organizational activities.
  • Assessed business processes and identified ways to boost improvement.
  • Mapped processes to holistically examine business flow and identify improvement opportunities.
  • Optimized core processes to improve business performance and operational agility.
  • Analyzed data to identify root causes of problems and recommend corrective actions.
  • Collaborated with stakeholders to identify business needs and data sources.
  • Developed customized reports, summarizing and presenting data in visually appealing format.
  • Provided technical support for troubleshooting analytics and reporting issues.
  • Identified patterns and trends in large data sets and provided actionable insights.
  • Created dashboards to monitor and track key performance indicators.
  • Generated standard and custom reports to provide insights into business performance.
  • Utilized data visualization techniques to present and explain complex data sets.
  • Implemented business intelligence solutions to increase operational efficiency.
  • Updated and developed scripts and queries to extract and analyze data from multiple sources.
  • Generated ad-hoc reports to evaluate specific business requirements.
  • Integrated various regulatory bodies under umbrella of AER

Office Administrator

Alberta Energy Regulator
05.2009 - 02.2014
  • Interacted with customers by phone, email, or in-person to provide information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
  • Edited documents to improve accuracy of language, flow, and readability.
  • Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
  • Technology administration, including phones, copiers, etc.
  • Communication platforms maintenance, including website, Sharepoint and bulletin boards
  • Coordination and oversight of records retention / shredding activities and record keeping
  • Office and instructional supplies ordering and inventory maintenance

Records Management

Alberta Energy Regulator
02.2007 - 05.2009
  • Contacted document requestors and obtained additional information required to process document requests.`
  • Engaged in daily communications with internal partners and identified document-related issues that required interdepartmental cooperation.
  • Scanned paper documents into computer and assigned identification numbers to simplify tracking process.
  • Adhered to established procedures for handling sensitive and classified documents to retain chain of custody integrity.
  • Developing and applying program requirements that complies Alberta Records Management Regulation (RMR) and Freedom of Information and Protection of Privacy (FOIP) Act.
  • Developing records management standards, procedures and guidelines for organization.
  • Keeping informed of state-of-the-art technology for Records Management/Imaging Systems for filing, storing, viewing, retrieving and transmitting information.
  • Assisting with processing FOIP requests and developing/delivering FOIP training.
  • Collaborating with FOIP and IT and Corporate Security to identify, assess and address records/information asset risks and mitigation strategies.
  • Maintaining and administering records classification scheme and associated file plan; retention and disposition schedules; and records management protocols.
  • Supporting integration of electronic information management tools and functionality.
  • Managing access to information and privacy case files.
  • Serving as Iron Mountain (IM) administrator.

Education

Business Administration Certificate - Business Administration And Management

SAIT
Calgary, AB
06.2002

Skills

  • Store Operations
  • Promotional Planning
  • Conflict Resolution
  • Organizational Skills
  • Inventory Management
  • Customer Service
  • Decision Making
  • Attention to Detail
  • Product Knowledge
  • Performance Analysis
  • Problem Solving
  • Adaptability

Previous Roles

Alberta Energy Regulator - Microfilm Technician, Calgary AB

2004-2007

Alberta Energy Regulator - Core Handler, Calgary AB

2002-2004

Certification

  • AGLC Sell Safe
  • Qualified Cannabis Worker (QCW)
  • ProServe
  • Petroleum Industry Overview (SAIT)
  • Business Administration Certificate (SAIT)
  • Facilitation Levels 1 & 2
  • Geology Short Course for Non-Geologists
  • Change Management
  • Appropriate Dispute Resolution Level's 1 & 2
  • Continuous Improvement Levels 1 & 2
  • Government of Alberta Records Management courses: Records Management Orientation, Managing Active Records and Records Disposition
  • Principles of Video (An Introduction to Video Production Technology)
  • Tableau Desktop 1 Fundamentals
  • Employee Training and Career Development
  • Navigator, Compass and Office 2010 Basics Certification (PSAV)
  • Technical Level 3 Certification (Audio/Visual) – Audio, Power, Lighting, Projection and Video Theory fundamentals ,Recording Standards and Practices, Basic Networking Lighting, Power and Digital Video Signal Distribution and Rigging Familiarization


Timeline

Retail Leader

FOUR20
12.2023 - Current

Technical Support Specialist - Reporting

Benevity
05.2022 - 03.2023

Sales & Development Representative

IWave
05.2021 - 04.2022

Director Of Event Technology

Delta Hotels By Marriott/PSAV
05.2017 - 03.2020

Business Process Analyst

Alberta Energy Regulator
02.2014 - 10.2016

Office Administrator

Alberta Energy Regulator
05.2009 - 02.2014

Records Management

Alberta Energy Regulator
02.2007 - 05.2009

Business Administration Certificate - Business Administration And Management

SAIT

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PETER MCLEOD