Peter March
Courtice
Summary
Dynamic, results-driven professional with a robust work ethic and a proven track record in commercial trucking and asset recovery. Recognized for exceptional interpersonal skills and a strong commitment to customer service and sales, fostering positive relationships that drive business success. Adept at coaching and mentoring team members, focusing on enhancing performance through effective time management and problem-solving strategies. Eager to contribute to organizational growth in a full-time role that offers professional challenges and opportunities for collaboration.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Operations/ Customer Support and Sales
GT Flatbeds
03.2021 - 05.2025
- Provided exceptional customer support via phone, email, and chat channels to resolve inquiries, troubleshooting issues, and ensure customer satisfaction.
- Assisted Dispatch and Drivers with delivery details/ requests.
- Investigate complaints regarding the establishment’s services and policies.
- Generated new business relationships and managed sales portfolio.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Learned and adapted quickly to new technology and software applications.
- Take customer orders for services.
- Respond to enquiries and emergencies.
- Explain the type and cost of services offered.
- Skilled at working independently and collaboratively in a team environment.
- Provide information about claims or accounts.
- Worked well in a team setting, providing support and guidance.
- Operated equipment when required to maintain customer satisfaction.
Supervisor, truck drivers
Excel Driving Service
01.2018 - 01.2020
- Supervise, coordinate and schedule the activities of workers who operate trucks and other transport vehicles.
- Establish methods to meet work schedules and coordinate work activities with other departments.
- Resolve work problems and recommend measures to improve performance.
- Train staff in job duties, safety procedures and company policies.
- Recommend personnel actions such as hiring and promotions.
- Monitored driver performance and provided guidance on safety measures.
- Implemented effective training programs for new drivers.
- Provided ongoing support to drivers throughout their employment journey, including orientation training sessions to new hires or refresher courses as needed.
- Provided feedback on employee performance and identified areas of improvement.
- Promoted a culture of teamwork among drivers, fostering collaboration and strong working relationships.
- Intervened in situations involving unsafe or improper driving practices or procedures.
- Assisted with recruiting qualified drivers to fill open positions within the company.
- Coached drivers on proper techniques for loading and unloading cargo safely.
- Completed driver risk assessments and applied appropriate controls.
- Conducted exit interviews with departing drivers to identify and implement changes to improve driver retention.
General Manager/ Owner
Angels Asset Recovery
07.1997 - 03.2017
- Managed the day to day operation of the company.
- Plan, organize, direct, control and evaluate the operations of a transportation company.
- Set operations policies and standards, including determination of safety procedures for the handling of dangerous goods, and ensure compliance with transport regulations.
- Oversee the dispatch, maintenance and service of vehicles and other equipment.
- Control the company or departmental budget, including acquisitions.
- Monitor company’s performance, prepare reports, and plan for changes to schedules and policies.
- Recruit personnel and oversee their training.
- Plan, organize, direct, control and evaluate the operation for the transportation and movement of goods.
- Arrange shipping documentation and oversee the schedule, dispatch and tracking of goods.
- Set transportation service rates and performance indicators.
- Develop plans and procedures for the transportation and storage of goods.
- Negotiate with lenders and insurance company representatives for services and preferential rates.
- Control the company’s budget.
- Operated equipment when required to maintain customer satisfaction.
Driver, tow truck
CAA Roadside Service
01.1994 - 06.1997
- Operated various tow trucks and roadside service vehicles.
Education
Mobile crane operation/operator -
Durham College
Oshawa, Ontario06.2001
General studies - undefined
Centennial College
Toronto, Ontario04.1992
Skills
- Remote office availability
- Planning
- Supervision and leadership
- Active listening
- Communication
- Customer relations
- Excellent communication
- Written communication
- Multitasking Abilities
- Client account management
- Exceptional customer service
- Attention to detail
Certification
- AC class license
- Air Brake (Z) Endorsement
- CPR Certificate
- Commercial Vehicle Operator’s Registration (CVOR) Certificate
- Construction Safety Training Systems (CSTS) Certificate
- Defensive Driving Course
- Driver’s License (Class 1 or A)
- First Aid Certificate
- Hydrogen Sulphide Awareness (H2S) Certificate
- Mobile Crane Certification
- Pro-Trucker/Smart Driver (fuel efficiency) Training
- Skid Control Training
- Transportation of Dangerous Goods (TDG) Certificate
- Workplace Hazardous Materials Information System (WHMIS) Certificate
Timeline
Operations/ Customer Support and Sales
GT Flatbeds
03.2021 - 05.2025
Supervisor, truck drivers
Excel Driving Service
01.2018 - 01.2020
General Manager/ Owner
Angels Asset Recovery
07.1997 - 03.2017
Driver, tow truck
CAA Roadside Service
01.1994 - 06.1997
General studies - undefined
Centennial College
Mobile crane operation/operator -
Durham College